Senior Field Service Engineer

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain restore health and extend life. Our 95000 employees work across more than 150 countries to put patients first developing innovative medical technologies that improve the lives of 72 million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose growth and impact.

The Senior Field Service Engineer is responsible for all aspects of equipment support performed at customer sites or prior to delivery and to ensure that it is completed in compliance with all company policies and standard operating procedures. This may include pre-delivery inspection installation commissioning planned maintenance troubleshooting assessment breakdown repair and in-service to customers on basic device maintenance.

He or she is the main contact point with the local customers. May be responsible for providing quotations and negotiating discounts within their approved DOA.

Responsibilities may include the following and other duties may be assigned.

• Effectively manage the customer expectation and compliance with customers SLAs and safety

• Able to support last minute call to attend the customer onsite calls at non-working hours.

• Has in-depth knowledge of all products and can provide guidance to lower-level employees including 3rd party service provider engineers

• Expected to independently propose solutions to problems for supervisor review

• Able to advise internal and external customers on available service options and make recommendations as a consultant

• Manages own workload and ensures timely completion of tasks

• Acts as an escalation point for issues encountered in the field

Required Knowledge and Experience:

• Bachelors degree and 4 years of relevant experience or

• High school diploma and 8 years of relevant experience or

• Associate degree and 6 years of relevant experience

• PPR License (Petugas Proteksi Radiasi or Radiation Protection Officer)

• Electromedic Engineering (known locally as Teknik Elektromedik or Elektromedik)

• Good analytical and problem-solving skills

• In depth experience with medical devices for a minimum of 4 years

• Working experience in ICU / Operating Theatre / relevant hospital / healthcare environment

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.

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Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.