Senior CMDB Lead

About the Company

Geekhunter is hiring on behalf of our client a recognised leader in cloud and digital innovation.

Job Responsibilities

• Lead overall ServiceNow CMDB operations governance and continuous improvement initiatives.
• Own the design and implementation of CMDB improvement plans including impact assessments and technical changes.
• Manage the complete Configuration Item (CI) lifecycle including identification reconciliation relationship mapping and data integration in accordance with CSDM standards.
• Drive Service Mapping activities and monitor CMDB health data accuracy completeness and compliance.
• Identify and resolve CMDB data quality issues integration failures and data mismatches in collaboration with Cloud Infrastructure Application and IT Asset Management teams.
• Develop and maintain operational dashboards KPIs and service-quality reports for key stakeholders.
• Explore and implement ServiceNow AI capabilities to improve monitoring anomaly detection data quality and troubleshooting.
• Provide technical leadership to the CMDB engineering team including technical reviews quality assurance mentoring and knowledge transfer.
• Lead incident triaging and resolution of CMDB-related issues while ensuring operational continuity and service quality

Job Requirements

• Minimum 12 years of experience with ServiceNow with strong hands-on experience in CMDB implementation administration and Asset Management.
• Proven experience delivering 4–5 ServiceNow CMDB/Asset Management projects in a Design Lead or Architect capacity.
• Mandatory hands-on experience with ServiceNow CMDB.
• Strong knowledge of ServiceNow CSDM CI classes CI relationships IRE and CMDB Health.
• Experience working across on-premise cloud hybrid and multi-cloud environments.
• Strong experience with ServiceNow Discovery MID Server Service Mapping Asset Management and system integrations.
• Familiarity with ServiceNow AI capabilities including Now Assist and AI-enabled workflows.
• Strong understanding of data governance data quality management operational support and stakeholder management.
• Fluent in English with strong verbal and written communication skills including the ability to collaborate directly with international stakeholders and a UK-based reporting line.
• Strong analytical problem-solving leadership and stakeholder-management skills.
• CIS – Data Foundations (CMDB & CSDM) certification is required.
• CIS – Discovery or CIS – Service Mapping certification is highly preferred.

Benefits

• BPJSK & TK
• THR
• Transportation
• Performance Bonus

Required Skills:

ServiceNow English