Reservation Agent

**Reservation Agent Responsibilities:**

• Embody and represent the Novotel brand values in all guest interactions maintaining professional standards and service excellence at all times
• Manage all reservation operations including booking entries modifications and cancellations with accuracy and attention to detail
• Execute proper data entry and manual filing procedures while maintaining statistical accuracy and integrity of reservation records
• Maximize hotel occupancy potential through strategic reservation management while protecting the business mix and rate integrity
• Maintain constant professional communication with guests regarding inquiries confirmations and special requests
• Collaborate closely with front office sales and marketing personnel to provide timely advice and consistent feedback on guest inquiries and market trends
• Monitor reservation trends and occupancy forecasts to support revenue management objectives
• Process guest payments and maintain confidentiality of financial and personal information in compliance with company policies
• Handle guest complaints and special requests professionally escalating issues to management when necessary
• Maintain knowledge of hotel facilities services amenities and local attractions to provide comprehensive information to prospective guests
• Prepare and maintain accurate reservation reports and documentation for management review and analysis

Qualifications :

**Reservation Agent Qualifications:**

**Required Qualifications:**

• Proficiency with Property Management Systems (PMS) such as Opera Cloud or similar reservation software
• Excellent verbal communication skills with a professional and courteous telephone manner
• Strong written communication abilities with accurate spelling and grammar
• Detail-oriented with demonstrated ability to maintain accuracy in data entry and record-keeping
• Minimum 1-2 years of customer service experience preferably in hospitality or hotel operations
• Ability to multitask and manage multiple reservations simultaneously while maintaining quality standards
• Strong problem-solving skills with the ability to handle guest inquiries and complaints professionally
• Proficiency in Microsoft Office Suite (Word Excel Outlook)

**Preferred Qualifications:**

• Previous experience as a Reservation Agent or in a hotel front office environment
• Knowledge of hotel operations facilities amenities and local attractions
• Multilingual capabilities (additional languages beyond English)
• Familiarity with revenue management principles and occupancy forecasting
• Experience with GDS (Global Distribution Systems) or other hospitality booking platforms
• Certification in hospitality customer service or hotel operations
• Flexibility to work varied shifts including evenings weekends and holidays as needed

Additional Information :

WHY WORK FOR ACCOR

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accors learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental Social and Governance (ESG) activities.

Remote Work :

No

Employment Type :

Full-time