Operations & Student Experience Assistant (Remote, Part-Time)

About the Role

We are seeking a detail-oriented and student-focused Operations & Student Experience Assistant to support day-to-day administrative operations and deliver a positive experience for students parents and teaching teams. This is a remote part-time role suited to someone who is organized responsive and comfortable managing multiple priorities in a fast-paced education environment.

Key Responsibilities

• Support daily operational processes including class scheduling student records attendance tracking and administrative coordination.

• Respond to student and parent inquiries through email messaging platforms and other communication channels in a timely and professional manner.

• Coordinate student onboarding class changes make-up lessons withdrawals and other student lifecycle processes.

• Maintain accurate and up-to-date student class and operational records.

• Monitor student attendance participation and feedback and escalate concerns to the relevant team members.

• Support teachers and academic teams with operational information class materials schedules and student updates.

• Assist with collecting and organizing student and parent feedback to identify opportunities to improve the student experience.

• Help coordinate online sessions meetings events and other student experience initiatives.

• Prepare reports trackers and operational updates using spreadsheets and relevant digital tools.

• Identify process gaps and contribute ideas to improve efficiency communication and service quality.

• Handle confidential student and family information responsibly and in accordance with company policies.

Requirements

• Previous experience in operations administration customer service student services education or a related field is preferred.

• Strong written and verbal communication skills in English.

• Excellent organization and time management skills with strong attention to detail.

• Ability to manage multiple tasks meet deadlines and work independently in a remote environment.

• Comfortable communicating with students parents teachers and internal stakeholders in a professional and supportive manner.

• Proficiency with Google Workspace Microsoft Office spreadsheets email and online communication tools.

• Experience with customer relationship management systems student information systems scheduling platforms or learning management systems is an advantage.

• Patient service-oriented and committed to creating a positive student experience.

• Proactive dependable adaptable and able to take ownership of assigned responsibilities.

• Available to work part-time during agreed-upon weekday and/or weekend hours with reliable internet access and a suitable remote work environment.

What We Offer

• Remote and flexible part-time work arrangements.

• Opportunities to contribute to meaningful improvements in student operations and engagement.

• Collaboration with a supportive and mission-driven education team.