Manager, Omnicommerce Operational Excellence and API

Get to Know the Team

The Omnicommerce team powers Grabs offline dining business in Indonesia building and scaling seamless tech solutions for both restaurant partners and diners. Behind key products like Grab Dineout Deals and Reservation (Chope with Grab) we bridge digital convenience with real-world dining to help millions discover reserve and save. Our team excels at hunger ownership and accountability to drive bold initiatives. As the engine of Grabs offline-to-online strategy we directly accelerate merchant growth and shape the future of dining technology in one of our largest markets.

Get to Know the Role

As the Manager Omnicommerce Operational Excellence & API you will oversee the full operational technical and commercial lifecycle for restaurant partners in Indonesia. You will lead partner technical integrations drive local product launches enforce operational quality and ensure platform stability. Reporting to the Head level you will be based onsite in our Jakarta Office.

The Critical Tasks You Will Perform

• Lead technical partnership discussions manage API integration pipelines and leverage POS expertise to scale across Grab ID
• Design and execute GTM product rollout strategies for ID aligning all relevant cross-functional stakeholders and managing impact.
• Oversee reservation operations manage billing SOPs and enforce high-quality frameworks across restaurant partners.
• Ensure an efficient onboarding journey for new merchants by providing structured guidance dedicated support and optimized workflows.
• Drive merchant partner satisfaction provide ongoing operational guidance and maintain denial-of-service rates at an all-time low.
• Oversee risk management workflows to identify prevent and mitigate fraud-related risks across merchant operations.

Qualifications :

What Essential Skills You Will Need

• Bachelors degree from any related major
• Minimum 45 years of relevant working experience with experience collaborating directly with leadership and executive stakeholders.
• Solid background and hands-on experience working with API integrations POS partners and technical product ecosystems.
• Capability to navigate merchant disputes partnership and commercial agreement.
• Fluent in both verbal and written English
• Experienced in managing complex product GTM launches merchant operations and risk mitigation frameworks
• CRM-related business workstream

Additional Information :

Life at Grab

We care about your well-being at Grab here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
• Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality ethnicity race religion age gender family commitments physical and mental impairments or disabilities and other attributes that make them unique.

Remote Work :

No

Employment Type :

Full-time