Lender Negotiation Specialist

Geekhunter is hiring on behalf of our client the largest technology investment holding company in ASEAN.

Job Responsibilities

• Manage end-to-end negotiations with banks financial institutions digital lenders and other lending partners on behalf of customers.
• Negotiate favorable settlement terms including principal reductions interest waivers penalty adjustments and repayment arrangements.
• Build and maintain strong professional relationships with key contacts across the lending and collections industry.
• Handle both phone-based and face-to-face negotiations prioritizing efficient case resolution and minimizing unnecessary travel.
• Manage multiple negotiation cases simultaneously and ensure settlements are completed within agreed timelines.
• Maintain accurate records of negotiations offers counteroffers settlement terms and final outcomes using CRM systems and internal tracking tools.
• Prepare regular reports on negotiation progress settlement results discounts achieved and ongoing challenges.
• Analyze lender behavior settlement trends and customer repayment conditions to develop effective negotiation strategies.
• Use historical data and portfolio information to determine the most effective sequence and timing for multi-lender settlement cases.
• Identify opportunities to improve negotiation strategies settlement outcomes and overall operational efficiency.
• Work closely with internal teams including Risk Credit Collections and Customer Management to develop appropriate solutions for customers.
• Ensure all settlement arrangements are properly documented and comply with applicable regulations and company policies.

Job Requirements

• Bachelor's degree in Business Finance Banking Management or a related field.
• 3–5 years of experience in collections recovery debt settlement loan restructuring or lender negotiation.
• Proven experience negotiating with banks multifinance companies digital lenders or P2P lending platforms in Indonesia.
• Strong and established professional network within the Indonesian lending or collections industry is highly preferred.
• Demonstrated track record of successfully negotiating settlements and achieving favorable outcomes.
• Good understanding of the Indonesian lending collections and debt recovery landscape.
• Knowledge of relevant financial services regulations and compliance requirements.
• Excellent negotiation communication and relationship-management skills.
• Strong analytical skills with the ability to use data to support negotiation strategies and decision-making.
• Comfortable handling challenging or high-pressure negotiations in a professional manner.
• Strong organizational and time-management skills with the ability to manage multiple cases and priorities.
• Willing to travel to lender offices when required.
• Proficient in Microsoft Excel / Google Sheets and familiar with CRM systems or other reporting tools.
• Fluent in Bahasa Indonesia; good English communication skills would be an advantage.

Benefits

• Competitive Salary
• BPJSK & TK
• Bonus based on performance
• THR

Required Skills:

Banking Finance