L3 Technical Support Engineer (AI Compute & Data Center Infrastructure)

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About the Role

Our client an AI data center operator in Jakarta is looking for an L3 Technical SME specializing in AI compute. You will serve as a senior technical escalation point for the AI compute environment leading complex root cause analysis investigating performance issues assessing architectural defects and defining permanent corrective actions.

You will also drive automation capacity and performance analysis and infrastructure lifecycle improvements while coordinating with OEMs and technical teams to maintain platform reliability.

What Youll Do

• Handle advanced technical escalations and lead complex root cause analysis and performance investigations.

• Identify architectural defects and define permanent corrective actions.

• Automate recurring operational tasks using Python Ansible or similar technologies.

• Conduct capacity and performance analysis against service-level objectives (SLOs).

• Support lifecycle engineering platform optimization and infrastructure improvements.

• Coordinate with OEMs and technology partners to investigate hardware and platform issues.

• Work with L1 and L2 teams to improve troubleshooting practices and technical knowledge.

• Document technical findings corrective actions and operational improvements.

What Were Looking For

• 8 years of experience in AI infrastructure Linux Kubernetes/Slurm storage platform engineering or closely related technical fields.

• Strong troubleshooting and root cause analysis capabilities.

• Experience with Python Ansible or other scripting and automation technologies.

• Experience with SLOs capacity planning and performance analysis.

• Familiarity with infrastructure lifecycle engineering and OEM escalation.

• Strong analytical communication and technical documentation skills.

• Good command of English (mandatory). Mandarin is preferred for senior technical engagements.

Why Join

• Become a senior technical authority in an AI/GPU compute environment.

• Solve complex infrastructure problems and drive lasting engineering improvements.

• Collaborate with OEM engineering teams and infrastructure specialists.

• Contribute to platform reliability performance and operational efficiency.