Key Accounts Executive (Customers Retention)

Job Summary

We are a world-leading smart mobility SaaS company with oversubscribers across 23 countries and we are looking for a Key Accounts Executive (Customers Retention) to join our team. Our teams are collaborative vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibility

• Manage and maintain relationships with existing customers.

• Proactively contact clients to introduce and explain the latest products features and services.

• Ensure customers fully understand and maximize the value of their current packages.

• Identify upselling and cross-selling opportunities within the existing client base.

• Provide consultative support to help customers optimize usage of our platform and services.

• Address customer queries concerns and service-related issues in a timely and professional manner.

• Collaborate with internal teams (e.g. Support Operations Product) to resolve client matters effectively.

• Maintain accurate records of customer interactions and updates in the CRM system.

• Achieve retention engagement and revenue growth targets.

Requirements

• Diploma or Degree in Business Marketing Communications or related field.

• Must be Fluent in English (written & spoken).

• 13 years of experience in account management customer success or sales (preferred).

• Strong communication and interpersonal skills.

• Ability to build rapport and maintain long-term client relationships.

• Customer-centric mindset with a consultative approach.

• Self-motivated results-driven and able to work independently.

• Comfortable making outbound calls and conducting client follow-ups.