Key Account Manager

We are looking for a relationship-driven and commercially minded Key Account Manager to strengthen client partnerships drive business retention and unlock growth opportunities across our key accounts. This role is perfect for someone who enjoys building long-term client relationships identifying business opportunities and becoming a trusted advisor to clients.

Key Responsibilities:

• Become the main point of contact for key clients and maintain strong long-term relationships
• Manage client communications updates reports invoicing and issue resolution
• Drive client retention through renewals upselling and cross-selling opportunities
• Participate in tenders and support new business opportunities
• Gather market insights client feedback and competitor intelligence to support business growth
• Collaborate closely with Operations Sales Marketing and Finance teams to ensure smooth project execution and client satisfaction
• Monitor client activity contract renewals and support improvements in sales & invoicing systems
• Reporting and Analysis: Organize Client Satisfaction surveys and monitor results

Qualifications:

• Minimum 3 years of experience in Key Account Management Sales or Client Relationship Management
• Bachelors degree in any relevant field
• Strong communication negotiation and relationship-building skills
• Commercially driven with strong problem-solving ability
• Experience handling corporate/B2B clients
• Organized detail-oriented and able to manage multiple priorities
• Proactive collaborative and customer-focused mindset
• Fluent in Bahasa Indonesia and English is a must

If you meet these requirements and if you are looking for a new exciting opportunity within a successful growing company then this role is for you!

PT Integrity Indonesia is an equal opportunity employer.

* * *

Integrity Indonesia is a foreign investment company that has operated for 25 years in Indonesia. Our business is to provide services related to the prevention detection and investigation of fraud. Our services include employment background screening whistleblowing systems mystery shopping services due diligence process serving research & market intelligence asset tracing skip tracing claims investigations brand protection anti-counterfeiting trademark investigation and market surveys.
As a rapidly expanding company with a robust and diverse portfolio of services PT Integrity Indonesia is in search of self-motivated and results-oriented individuals with high integrity and strong qualifications people who enjoy the challenge to grow and succeed.
For more information please see our website: