IT Resident Engineer L2 ID
Job Location:
Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
WERE HIRING AS A IT RESIDENT ENGINEER L2 AT INDONESIA!
Excis is a global IT support leader driven by innovation and collaboration. Were looking for a proactive IT Resident Engineer L2 to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day.
Client in 190 countries
6000 Engineers
200 Enterprise Clients
We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.
Start your journey with Excis and grow with
- Provide first and second-level desktop support troubleshoot hardware/software issues resolve network connectivity problems and deliver timely solutions while maintaining SLA compliance and excellent customer service.
- Install configure upgrade and support Windows 7/8.1/10 Microsoft Office 365 Active Directory Cisco Jabber printers desktops laptops and enterprise applications while documenting all incidents through helpdesk ticketing systems.
- Perform break-fix support preventive maintenance and fault diagnosis for desktops laptops printers mobile devices and peripheral equipment while collaborating with internal teams and third-party vendors to resolve complex technical issues.
- Strong knowledge of Windows 710 Microsoft Active Directory GPOs MS Office 365 PC hardware installation & troubleshooting and enterprise anti-virus solutions.
- Hands-on experience with desktop/laptop support printer troubleshooting iOS & Android mobile device management enterprise encryption tools and basic Mac OS support.
- Excellent analytical troubleshooting problem-solving and multi-tasking abilities with proven experience managing priorities and meeting SLA targets.
- Strong customer service communication and relationship-building skills with the ability to work independently proactively and professionally in a fast-paced IT support environment.
- A Bachelors Degree in Computer Science or related field with certifications such as CompTIA A or Microsoft Certified Professional (MCP) along with flexibility to support off-hours and weekend projects when required.
At Excis your work matters. Youll be part of a hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career Apply now to join Excis in Indonesia and be at the forefront of IT support excellence!
Required Skills:
25 years of IT support experience with Windows and macOS including OS deployment hardware configuration break/fix support and strong networking fundamentals.
Required Education:
Experience in MCP and/or A certifications
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
