IT Operations Engineer (L1 NOC)

About Asiacruit

At Asiacruit we connect top talent with forward-thinking organizations across industries. Our mission is to help businesses grow through smart strategic and people-focused solutions. We support companies by providing high-quality talent for both local and global markets. If you are analytical collaborative and committed to enabling business growth we invite you to apply.

About the Role

We are looking for an L1 NOC / IT Operations Engineer to support continuous technology and infrastructure operations in a 247 onsite environment.

You will be responsible for monitoring systems and services responding to alerts performing first-level troubleshooting conducting routine health checks managing incidents through ITSM systems and escalating issues to the appropriate technical teams.

This role is suitable for professionals with experience in NOC IT Operations Infrastructure Support or Technical Support who are comfortable working with monitoring tools following operational procedures and supporting critical technology environments.

What Youll Do

• Continuously monitor infrastructure systems services and operational alerts.

• Respond to system alerts and perform first-level incident assessment.

• Perform basic troubleshooting and determine the appropriate next action.

• Validate alarms and identify potential infrastructure or service issues.

• Create update and maintain ITSM tickets with accurate incident information.

• Perform routine system and infrastructure health checks.

• Follow established SOPs runbooks and escalation procedures.

• Execute documented recovery actions where applicable.

• Escalate unresolved or complex incidents to L2 or specialist technical teams.

• Maintain accurate incident records operational logs and documentation.

• Communicate incident status and relevant information clearly to technical teams.

• Support continuous 247 operations through a shift-based onsite schedule.

What Were Looking For

• 13 years of experience in NOC IT Operations Infrastructure Support Technical Support or a similar environment.

• Basic knowledge of Linux and networking.

• Experience with monitoring tools or infrastructure monitoring platforms.

• Experience with ITSM or ticketing systems.

• Comfortable following SOPs runbooks and escalation procedures.

• Good troubleshooting and problem-solving skills.

• Strong attention to detail and accurate documentation skills.

• Willingness to work in a 247 shift-based onsite environment.

• Good English communication skills.

• Mandarin proficiency is a plus for local coordination.

Nice to Have

• Experience working in a 247 operations NOC data center or enterprise technology environment.

• Exposure to Kubernetes/K8s cloud platforms GPU servers AI infrastructure or similar technologies.

• Basic scripting or automation experience.

• Experience supporting large-scale infrastructure or technology environments.

Why Join

• Gain hands-on experience in enterprise infrastructure and 247 operations.

• Develop practical skills in monitoring incident management ITSM and technical troubleshooting.

• Gain exposure to modern technology environments including AI infrastructure and cloud platforms.

• Work alongside experienced infrastructure and specialist technical teams.

• Build a strong foundation for progression into L2 infrastructure and operations roles.