IT operational

We are seeking an experienced Senior IT Executive to take ownership of the organisations day-to-day IT operations infrastructure and end-user support. The role combines hands-on technical delivery with a degree of leadership: you will resolve complex technical issues maintain and improve the IT environment support junior team members and help ensure that systems are secure reliable and aligned with business needs.

• Administer maintain and monitor IT infrastructure including servers networks storage and cloud services ensuring high availability and performance.

• Provide senior-level support for hardware software and network issues acting as an escalation point for the IT support team.

• Manage user accounts access rights and permissions in line with security policies and the principle of least privilege.

• Oversee the installation configuration and maintenance of operating systems business applications and end-user devices.

• Implement and maintain data backup disaster recovery and business continuity procedures and test them regularly.

• Support IT security initiatives including patch management endpoint protection vulnerability remediation and adherence to relevant standards and regulations.

• Coordinate with external vendors and service providers for procurement licensing support contracts and service delivery.

• Maintain accurate documentation of systems configurations procedures and IT assets.

• Contribute to IT projects such as system upgrades migrations and the rollout of new tools from planning through to delivery.

• Mentor and guide junior IT staff sharing knowledge and supporting their professional development.

• Monitor system performance and capacity and recommend improvements to optimise cost reliability and efficiency.

• Prepare regular reports on IT operations incidents and service performance for management.

• Bachelors degree in Information Technology Computer Science or a related field or equivalent practical experience.

• Minimum of 46 years of relevant experience in IT operations infrastructure or technical support including some experience in a senior or lead capacity.

• Strong working knowledge of Windows and/or Linux server administration.

• Solid understanding of networking concepts (TCP/IP DNS DHCP VPN firewalls switching and routing).

• Experience with virtualisation and cloud platforms (e.g. VMware Hyper-V Microsoft 365 AWS or Azure).

• Familiarity with IT security best practices and data protection principles.

• Experience managing backups disaster recovery and IT asset inventories.

• Relevant professional certifications (e.g. CompTIA Network/Security Microsoft Cisco CCNA ITIL or AWS/Azure certifications).

• Experience with scripting or automation (e.g. PowerShell Bash or Python).

• Exposure to IT service management tools and ticketing systems.

• Experience working within an ITIL or similar service framework.

• Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues.

• Excellent communication skills able to explain technical matters clearly to non-technical colleagues.

• Well organised with the ability to prioritise and manage multiple tasks under pressure.

• A proactive service-oriented mindset and a strong sense of ownership.

• Ability to work both independently and collaboratively within a team.

• Willingness to stay current with emerging technologies and industry trends.