Housekeeping Supervisor

The Housekeeping Supervisor is responsible for overseeing the daily operations of the Housekeeping Department to ensure the highest standards of cleanliness presentation and guest satisfaction throughout the hotel. This role supports the Housekeeping Manager in maintaining luxury hospitality standards supervising team members and ensuring efficient departmental operations.

What you will be doing:

• Supervise and coordinate the daily activities of Room Attendants Public Area Attendants and Housekeeping team members.
• Conduct inspections of guest rooms corridors public areas and back-of-house areas to ensure compliance with luxury hotel standards.
• Ensure all guest rooms are cleaned maintained and prepared according to hotel brand standards and guest expectations.
• Monitor housekeeping productivity and maintain efficient room turnaround times.
• Train coach and motivate housekeeping colleagues to deliver exceptional service and maintain high performance standards.
• Handle guest requests complaints and special requirements in a professional and timely manner.
• Ensure proper use storage and inventory control of housekeeping supplies chemicals linen and equipment.
• Support the Housekeeping Manager in achieving departmental goals quality audits and guest satisfaction targets.

Qualifications :

• Diploma or Bachelors Degree in Hospitality Management Hotel Management or a related field.
• Minimum 23 years of experience in Housekeeping within a luxury hotel environment including at least 1 year in a supervisory capacity.
• Strong knowledge of housekeeping operations cleaning procedures and luxury hospitality standards.
• Excellent leadership communication and interpersonal skills.
• Proficient in Microsoft Office applications and hotel property management systems.
• Ability to handle guest concerns professionally and deliver service recovery when necessary.
• Strong understanding of workplace health safety and hygiene regulations.
• Flexible to work shifts weekends and public holidays as required.
• Strong English communication skills both verbal and written.

Additional Information :

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Full-time