Head of Delivery

Overview

The Head of Delivery Indonesia is responsible for leading and consolidating AxiataDigital Labs delivery function within Indonesia. The role provides end-to-end oversight ofthe country delivery portfolio ensuring successful execution of customer engagementswhile maintaining operational excellence delivery governance customer satisfaction andbusiness performance.

The incumbent serves as the primary delivery leadership representative for Indonesia andis responsible for driving delivery consistency portfolio health project governance deliverymaturity stakeholder confidence and organizational delivery standards across allengagements. The role works closely with Account Management Engineering ProductPMO Finance and Country Leadership to ensure sustainable business growth and deliverysuccess.

Key Responsibilities

• Lead and oversee the overall delivery portfolio within Indonesia ensuring successfulexecution of customer engagements and achievement of business objectives
• Establish and maintain a consolidated view of delivery performance risksdependencies resource utilization and operational health across all Indonesiaaccounts
• Drive delivery governance process compliance and adoption of organizational bestpractices quality standards and delivery frameworks
• Act as the primary escalation point for critical delivery customer commercial andoperational issues within the Indonesia portfolio
• Build and maintain strong relationships with customers account teams engineeringleaders and executive stakeholders to ensure delivery success and customersatisfaction
• Monitor and improve key delivery performance indicators including scheduleadherence quality customer satisfaction margin performance and operationalefficiency
• Provide leadership and guidance to Delivery Managers Program Managers ProjectManagers and delivery teams to strengthen delivery capability and execution maturity
• Collaborate with cross-functional teams to optimize resource planning capacitymanagement and delivery effectiveness across the country portfolio
• Lead delivery recovery initiatives risk mitigation activities and continuousimprovement programs to enhance portfolio performance and predictability
• Represent Indonesia delivery operations in leadership forums and provide strategicinsights recommendations and performance updates to senior management
  

Person Specifications

• Bachelors Degree in Engineering Computer Science Information TechnologyTelecommunications Business Management or a related discipline. A Masters Degreewill be an added advantage
• Minimum 15 years of experience in software delivery digital transformationtelecommunications or technology services organizations
• Minimum 5 years of experience in a senior delivery leadership role managing multipleprojects programs or customer portfolios
• Strong understanding of software development lifecycles Agile deliverymethodologies delivery governance and portfolio management practices
• Proven experience in stakeholder management customer engagement riskmanagement and delivery performance improvement
• Strong leadership communication analytical negotiation and problem-solving skills
• Professional certifications such as PMP PRINCE2 Scrum Master SAFe or equivalent project and delivery management certifications will be an added advantage

Vendor Submissions - 12 months