Guest Relations Officer (Residences)

SHANGRI-LA RESIDENCES JAKARTA

MAIN RESPONSIBILITY:

The Guest Relations Officer (GRO) is responsible for ensuring that all guests receive prompt courteous and personalized service at all times. This role oversees the execution of guest amenities programs and ensures that all related standards are consistently implemented. The GRO plays a key role in delivering exceptional guest experiences and maintaining the highest level of guest satisfaction.
In addition the position is responsible for maintaining and adhering to standard operating procedures to ensure guest satisfaction and a strong sense of comfort and safety throughout their stay. The GRO also ensures smooth coordination and effective communication with relevant departments including Security Housekeeping Engineering and Sales & Marketing to deliver seamless and consistent service.

REQUIREMENTS:

Due to work pass restrictions only Citizens of Indonesia (WNI) shall be considered.

Excellent command of English; additional foreign language skills are an advantage.

Minimum 1 (one) year of work experience in a similar capacity in an international luxury hotel brand or reputable full serviced apartment.

Strong interpersonal and communication skills with a guest-oriented mindset.

A proactive team player with the ability to work independently with minimal supervision

Strong attention to detail and exceptional follow-up skills.

Willing to work on shifts including weekends and public holidays with flexibility in working hours.