Givaudan Careers Senior Customer Care Representative

Join us and celebrate the beauty of human experience. Create for happier healthier lives with love for nature. Together with kindness and humility we deliver food innovations craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. Theres much to learn and many to learn from with more than 17000 employees around the world to explore ideas and ambitions with. Dive into varied flexible and stimulating environments. Meet empowered professionals to partner with befriend and stretch your skills alongside. Every day your energy your creativity and your determination will shape our future making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Every experience you shape drives better connections with our customers.

Your future position

As a Senior Customer Care Representative in Indonesia you will manage customer orders and ensure a reliable efficient service from order intake to delivery.

You will work with Sales Operations and Planning teams to support customer satisfaction and business continuity.

Based in Depok - Indonesia you will report to CCFO Manager. You will contribute to a high-performing Customer Care team focused on service quality and process improvement.

Your role includes:

• Execute Customer Care strategy in line with global guidelines
• Drive and support Customer Care improvement initiatives and projects
• Manage end-to-end order fulfillment for assigned customers ensuring accuracy and on-time delivery
• Serve as the main customer contact for inquiries order changes complaints and issue resolution
• Collaborate with Sales Operations Planning and Shared Services to ensure smooth execution and clear communication
• Support demand planning by collecting customer forecasts and providing demand insights
• Maintain accurate customer data contracts labeling packaging and stock requirements
• Build strong customer relationships and deliver a high-quality customer experience
• Support customer meetings and presentations when required
• Handle urgent or complex situations with professionalism and effective communication
• Ensure business continuity through workload ownership and backup support
• Coach and support junior team members in onboarding and capability development

You
Ready to grow your career in a collaborative and international environment while delivering high-quality customer service Its your essence that were looking for.

Your professional profile includes:

• 8 years of experience in order management customer service or a related field
• Bachelors degree or equivalent
• Solid understanding of customer service operations; exposure to supply chain processes is a plus
• Experience with SAP and strong proficiency in Microsoft Office
• Strong problem-solving skills with a continuous improvement mindset CI certification and experience in leading or contributing to improvement project is a plus
• Experience in leading or contributing to improvement projects is advantageous
• Excellent communication and interpersonal skills with the ability to build and manage customer relationships
• Strong stakeholder management and negotiation skills
• Self-driven eager to learn and able to thrive in a fast-paced environment

You will enjoy:

• Work in a multinational environment and collaboration with regional teams
• Attractive compensation with pension plan life insurance medical insurance and more

At Givaudan you contribute to delightful taste and scent experiences that touch peoples lives.

We value the different perspectives that come from diverse cultures backgrounds and experiences.

Everyone regardless of race gender identity sexual orientation age disability culture religion or any personal circumstances is warmly welcomed at Givaudan a place where we all love to be and grow.

Every essence of you enriches our world. Join us in making a difference together.