Front Office Manager

Lyvin Melasti Villas & Suites is looking for an experienced and passionate Front Office Manager to lead our Front Office team. This role is responsible for ensuring seamless guest arrivals and departures delivering exceptional guest service managing team performance and creating an efficient front office operation that reflects our service standards.

Key Responsibilities

• Lead and manage the daily operations of the Front Office Department.
  
• Ensure smooth check-in check-out and guest service processes that meet company quality standards.
  
• Conduct regular reviews of guest feedback and implement corrective actions when required.
  
• Develop work schedules and allocate manpower effectively based on occupancy levels.
  
• Monitor front office productivity service quality and operational costs.
  
• Manage room inventory rate strategy coordination and reservations flow with relevant departments.
  
• Foster a positive team culture focused on accountability continuous improvement and guest satisfaction.
  
• Ensure compliance with health safety hygiene and company policies.
  
• Handle guest feedback and resolve front office related concerns professionally.
  
• Prepare departmental reports budgets and performance analysis.
  

Qualifications

• Minimum 3 years of experience as a Front Office Manager or Assistant Front Office Manager in a hotel resort or villa property.
  
• Strong leadership and people management skills.
  
• Solid knowledge of front office operations reservations systems and guest service standards.
  
• Able to work in a fast paced hospitality environment.
  
• Strong communication skills in English both spoken and written.
  
• High attention to detail with a strong commitment to service excellence.
  

What We Offer

• Competitive salary
  
• Career development opportunities
  
• Opportunity to grow with an expanding hospitality company.