Daily Worker Raffles Service Agent

Full responsibility of the communication in the resort for guest and internal communication manage and coordinate all guest related activity and request in order to ensure guest satisfaction. Take role of Guest Relations in the lobby to ensure all guests needs and requirements are well taken care of.

To actively involved in the operation of Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the resorts and business objectives. 

Primary Responsibilities

General Duties

1. In charge of the main communication center. All communication must be done in a well manner and in professional level.
2. Ensure all call are answered within 3 rings.
3. To do screening of all incoming call before transfer to the designated extension or villa by confirming the name or other detail of the caller and to mention this to guest applies to internal call as well to other departments.
4. To communicate with call receivers the detail confirmed in point (3) and not to blind transfer.
5. Ensure highest level of guest satisfaction at all times by delivering the best service experience at every stage of the guest stay.
6. Daily communication with other team in relation to the needs of current and arriving guests to the resort.
7. To promote and upsell in-house facilities services and destinations to guest during stay before giving recommendation for outside of the resort.
8. Handle all flights confirmations dinner reservations tour arrangements and any other guest itinerary during stay.
9. Assist other department whenever there is anything related to guest in the resort to ensure guest needs are handled in a timely and professional manner.
10. Keep all information updated by being aware of everything that is happening in the resort in all sections.
11. Present in the lobby and communicate with in-house / outside guests to ensure all guests needs are well taken care of.
12. Act as Guest Relations to establish communication with all in-house / outside guests.
13. Assist with training of other departments whenever it is necessary.
14. Ensure proper internal control in cashier collection is maintained at all times.
15. Ensure that all payment methods and all transaction codes balance to the relevant paperwork and city ledgers are completed correctly.
16. Ensure that all relevant revenues are posted in the PMS accordingly.
17. Prepare all report according to the daily RSA checklist.
18. Perform any other duty as directed by superior.

Qualifications :

Profile

Knowledge and Experience

• Minimum Diploma in Hospitality  
• Excellent English communication on both verbal and writing skills
• Knowledge of hotel communication system and computer interface

Competencies

• In-depth knowledge of hotel property management system system monitoring of guest request and other related system in the resort operation
• Good communication skills capable of functioning well under stress and during emergencies strong interpersonal and negotiation skills

Additional Information :

Join our team and enjoy a range of exclusive colleague perks including complimentary upgrades extended stays discounted stays across Fairmont & Raffles properties special dining and wellness discounts and added luxuries to enhance your experience. We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:
We value the needs ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections and we cherish every opportunity to make the people around us feel special.

Belonging:
We celebrate our differences. We support each other and we always stand together.

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. 

Integrity:
We build trust through mutual respect and being authentic.

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Remote Work :

No

Employment Type :

Part-time