Daily Worker Guest Relation Officer

Front Office Operations

As our Guest Relations Officer youll be the friendly face of our hotel! Youll handle all the essentials that keep our guests happy and our operations running smoothly.

• Welcome guests with a smile during check-in and check-out manage cashiering and get them set up with their room keys.
• Get the word out about our amazing facilities dining options and servicesyoull be surprised how much guests appreciate the recommendations!
• Go the extra mile for our VIPs and repeat guests by reviewing arrival lists prepping personalized welcome touches and making sure they feel special.
• Be the go-to person for guest questions concerns and requestsyoull coordinate with other departments to make things happen quickly and smoothly.
• Keep our guest records accurate and up-to-date including notes on preferences and history so we can deliver that personal touch every time.
• Handle phone calls messages and mail with professionalism and warmth while keeping guest privacy and confidentiality locked down tight.
• Stay sharp on hotel services facilities and emergency proceduresyoull attend briefings and training to stay in the loop.
• Show up ready to work: on time in uniform well-groomed and with a positive attitude. Youll also keep an eye out for anything suspicious and report it to Security or the Duty Manager.
• Pitch in with other duties as neededwere a team and we all pitch in to make things work.

Qualifications :

What Youll Bring to the Table

• A diploma or degree in Tourism Hospitality Management or similar field (or equivalent hands-on experience)
• At least 1 year working in a guest-facing hospitality role
• Strong English communication skillsboth written and spoken
• Bonus points if you speak other languages or know the local lingo!

Your Vibe & Skills

• Youre a natural communicator who genuinely enjoys connecting with people
• Detail-oriented with a service-first mindsetyou notice what matters to guests
• A team player whos ready to jump in and help wherever needed
• Self-motivated upbeat and ready to bring positive energy every shift
• You take pride in your appearance and professionalismit shows in everything you do

Additional Information :

In compliance with employment laws in Indonesia this position is only open to Indonesians.

Remote Work :

No

Employment Type :

Part-time