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Customer Support Supervisor
Job Location:
Monthly Salary:
Posted:
12 August 2026 (7 hours ago)
Posted:
Application Deadline:
9 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
- Able to work with the team motivate and help develop team members
- Directly responsible for customer support staff development
- Ensure that all customer service activities ex. receiving every question request complaint and customer problem are carried out in accordance with the procedures and good service procedures in order to meet customer satisfaction
- Monitor the resolution of customer complaint/request are resolved in a timely manner according to the agreed deadline
- Manages and develops a team of assigned agents to meet and exceed performance quality customer satisfaction by providing them guidance and support
Qualifications :
- Candidate must possess at least a Diploma Bachelors Degree any field
- Having experience min 1 year managing team (Preferably Team Leader / Supervisor specializing in Customer Service)
- Have knowledge of customer handling & analytical skills
- Willing to work with Shift Schedule
- Have good leadership skills & motivation skills
- Have interpersonal skills as well as the willingness and ability to cooperate with people from other departments
Remote Work :
No
Employment Type :
Contract
About Company
Cermati is a financial technology (fintech) startup based in Indonesia. Cermati simplifies the process of finding and applying for financial product by bringing everything online so people can shop around for financial products online and can apply online without having to physically ... View more
