Customer Services Coordinator Multinational Satellite Solution Company

Customer Services Coordinator
Location: South Jakarta

Our client is a multinational satellite solution company providing advanced maritime connectivity and digital solutions. They are seeking a highly organized Professional Services Coordinator to ensure seamless coordination of service delivery technical support and customer communications.

Key Responsibilities

• Coordinate end-to-end delivery of service installations activations upgrades and support activities.
• Act as the primary liaison between customers technical teams logistics partners and global stakeholders.
• Monitor service requests and ensure timely assignment follow-up and resolution.
• Coordinate field service schedules equipment deployment and technician activities.
• Maintain accurate service records project updates inventory and operational documentation.
• Ensure internal departments are updated on service status changes and project progress.
• Support billing and administrative processes by maintaining accurate service tracking.
• Continuously improve service coordination communication and operational efficiency.

Requirements

• Diploma or Bachelor’s degree in Business Operations Telecommunications IT Maritime or related disciplines.
• Minimum 3 years of experience in service coordination operations support project coordination or customer service.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Excellent communication skills in both English and Bahasa Indonesia.
• Able to work effectively with customers technical teams and cross-functional stakeholders.
• Familiar with CRM ticketing systems Microsoft Excel and service management tools.
• Experience in telecommunications maritime satellite or technology industries will be an advantage.

Why Join

• Join a well-established multinational satellite solutions company with international exposure.
• Work closely with global teams on innovative maritime connectivity and technology projects.
• Enjoy excellent career development opportunities in a growing high-tech industry.