Customer Relation (B2B)

We are a global smart mobility SaaS company with over 2 million subscribers across 23 countries. We are looking for a proactive and customer-focused Customer Relation (B2B) to manage corporate client relationships deliver excellent customer support and drive customer satisfaction retention and long-term relationships.

• Serve as the primary point of contact for assigned B2B clients handling customer inquiries and service requests through inbound calls outbound calls and email correspondence.

• Provide first-level technical support and proactively follow up on customer cases system-related issues non-streaming units and outstanding service requests.

• Monitor daily fleet repair activities and ensure timely follow-up on vehicles listed as non-streaming.

• Contact customers to investigate non-streaming units troubleshoot issues and coordinate repair appointments for vehicles in active operation.

• Build and maintain strong relationships with existing customers by understanding their needs addressing concerns and ensuring a positive customer experience.

• Coordinate and escalate customer issues to relevant internal teams and ensure timely follow-up and resolution within agreed service levels.

• Provide end-to-end customer support while identifying opportunities for customer retention renewal upselling and cross-selling.

• Maintain accurate records of customer interactions follow-ups service issues and resolutions to ensure effective customer relationship management.

• 35 years of relevant experience in Customer Relations Customer Service Customer Retention Key Account Management or other B2B customer-facing roles.

• Experience in BPO automotive telematics fleet management or SaaS is preferred.

• Proficient in Microsoft Office particularly Microsoft Excel with strong analytical and reporting skills.

• Customer-centric and solution-oriented with strong problem-solving and relationship management abilities.

• Excellent verbal and written communication skills with the ability to communicate confidently and professionally with corporate customers.

• Able to communicate effectively in English both spoken and written.

• Proactive organized self-motivated and able to work collaboratively in a fast-paced environment.

• Positive adaptable and results-oriented with a strong sense of ownership and a can-do attitude.