Collection Quality Junior Associate

• Periodically reviewing and developing existing Standard Operating Procedures (SOPs) and Operational/Technical Guidelines to identify areas for improvement or updates in line with operational needs and compliance with internal and external regulations.
• Ensuring SOP and Operational/Technical Guideline documentation is complete distributed and communicated to relevant business units and that on-the-ground implementation aligns with established standards.
• Reviewing evaluating and providing feedback recommendations and risk assessments for draft Policies Strategies or Programs.
• Serving as the primary point of contact for internal and external audits regarding the readiness of required collection data.
• Identifying gaps in Internal Collection workflows based on audit findings QA reports and non-compliance issues.
• Developing proposing and implementing Continuous Improvement Plans across processes systems and training to achieve Operational Excellence.
• Acting as the main liaison between Internal Collection and Quality Assurance (QA) to socialize new quality standards and best practices.
• Overseeing and reviewing the implementation of the Real-Time FC & DC Monitoring system used by the team to ensure the effectiveness of quality control and compliance.

Qualifications :

• Bachelor Degree (S1) from Reputable University
• Minimum 2 years of experience in Policy & Procedure Quality Assurance Risk Management or a similar role
• Strong communication and coordination skills with the ability to escalate issues clearly and promptly
• Strong understanding of corporate governance frameworks and business processes
• Proficient in computer applications including Microsoft Excel Google Sheets and Google Docs

Remote Work :

No

Employment Type :

Full-time