Collection Excellence Junior Associate

• Circulating various documents to management to facilitate the approval process for items specified in those documents (e.g. contract extensions manpower planning vendor partnerships etc.).
• Directing supervising and coordinating all General Support Collection operations to ensure the achievement of administrative reporting and support SLA targets in accordance with established quality standards.
• Calculating and executing the manpower fulfillment process for the Collection team in coordination with the HR team.
• Monitoring the workflow of the Ops Support team to ensure compliance with expected standards regarding SLAs output quality (reports data entry etc.) and the execution of Desk Collection IVR processes.
• Serving as the primary point of contact between Collection users and Collection Vendors to ensure the alignment of operational and strategic goals.
• Formulating finalizing and strictly monitoring the Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for Collection vendors.
• Overseeing the calculation of operational expenses and monthly invoices for Collection vendors based on performance data and contractual agreements as well as processing and submitting payment requests within set deadlines.

Qualifications :

• Bachelor Degree (S1) from Reputable University
• Minimum 2 years of experience in a similar role
• Strong leadership skill
• Proficient in computer applications including Microsoft Excel Google Sheets and Google Docs
• Strong communication and collaboration skills

Remote Work :

No

Employment Type :

Full-time