Chief Engineer

The candidate required to work at Ubud Gianyar Bali.

Client Overview

Our client is an established luxury retail operator in Indonesia representing internationally recognized fashion and lifestyle brands across premium shopping destinations.

The company specializes in luxury leather goods handbags travel accessories small leather goods and selected fashion and footwear collections. With a longstanding presence in Indonesias luxury retail market the organization focuses on delivering exceptional customer experiences through premium product offerings refined store environments and personalized service.

Operating in prestigious shopping malls across major Indonesian cities the company is committed to maintaining international retail standards while strengthening customer loyalty and driving sustainable store performance.

Job Role

The Store Manager Luxury Fashion & Accessories will be responsible for leading the daily operations and commercial performance of a luxury fashion boutique located at Tunjungan Plaza Surabaya.

Reporting to the Head of Retail this role oversees store sales customer experience team development inventory management and operational compliance. The successful candidate will serve as a brand ambassador ensuring that every customer interaction reflects the brands service standards while driving sales growth and strengthening relationships with high-value clients.

The ideal candidate is an experienced luxury retail professional with a strong background in full-price boutique management sales performance optimization clienteling and team leadership. This individual should be commercially driven detail-oriented and capable of balancing premium customer service with operational efficiency.

Key Responsibilities

• Oversee daily engineering and maintenance operations across the groups resort villa and accommodation properties ensuring all facilities and equipment operate safely and efficiently.
• Maintain and troubleshoot critical systems including electrical installations air conditioning plumbing water pumps generators water heaters and water treatment equipment.
• Develop and implement preventive maintenance schedules conduct routine property inspections and address potential equipment failures before they disrupt hotel operations.
• Monitor swimming pool conditions chemical levels filtration systems and pumps while overseeing minor civil repairs painting carpentry roof leakages and general building maintenance.
• Respond promptly to technical breakdowns and guest-related maintenance requests coordinating repairs to minimize operational disruptions and maintain guest satisfaction.
• Monitor electricity water and fuel consumption identify cost-saving opportunities and prepare utility reports and recommendations to improve operational efficiency.
• Manage engineering spare parts tools and maintenance supplies while coordinating with external vendors and monitoring the quality timeliness and cost of their work.
• Lead supervise schedule and coach a team of approximately 56 engineering technicians ensuring effective task allocation work quality and timely completion of maintenance activities.
• Ensure compliance with occupational health and safety requirements (K3) fire safety procedures building safety standards and the readiness of emergency equipment.
• Maintain accurate maintenance records equipment service histories work orders and technical reports and communicate significant operational risks and maintenance requirements to management.
• Coordinate with the General Manager other departments suppliers and contractors on maintenance priorities equipment replacement budgeting and facility improvement projects.
• Support the technical preparation and operational readiness of new properties as the hospitality group expands its portfolio.

Candidate Requirements

• Minimum Bachelors Degree in any major.
• Minimum 5 years of experience in luxury retail with substantial experience in store management or equivalent retail leadership responsibilities.
• Proven experience managing full-price luxury boutiques preferably specializing in handbags leather goods fashion accessories or premium fashion products.
• Experience in outlet retail alone may not be sufficient; candidates should demonstrate familiarity with full-price luxury retail environments.
• Strong understanding of luxury retail sales KPIs including AUR ATV UPT sales turnover and customer retention.
• Proven ability to achieve sales targets analyze business performance and implement effective sales improvement strategies.
• Demonstrated expertise in clienteling customer relationship management repeat-customer development and personalized luxury service.
• Strong people management skills including coaching performance evaluation staff scheduling and team development.
• Good understanding of retail operations inventory control stocktaking cash handling and store administration.
• Familiarity with visual merchandising standards and the importance of brand presentation in luxury retail.
• Strong commercial awareness analytical thinking problem-solving and decision-making abilities.
• Excellent communication interpersonal coordination and customer service skills.
• Professional appearance attention to detail high integrity and a strong sense of accountability.
• Basic English proficiency for workplace communication and understanding brand-related materials.

Job Code: #909