Associate II, Complaints

At Alcon were passionate about enhancing sight and helping people see brilliantly. With more than 25000 associates we innovate fearlessly champion progress and act swiftly to impact global eye health. We foster an inclusive culture recognizing your contributions and offering opportunities to grow your career like never before. Together we make a difference in the lives of our patients and customers. Are you ready to join us

This role is part of Alcons Quality & Regulatory Affairs function a team that ensures our products are in compliance with global local and internal regulations and meet the strictest standards of quality as we help people see Associate II Complaints (Professional Path) is primarily responsible for processing investigating and monitoring product defect complaints serving as the main contact. You will build effective relationships with Medical Safety and Research and Development on adverse events ensure compliance with regulatory reporting and provide technical expertise to enhance complaint processing systems.

In this role a typical day will include:
Handle complex tasks and contribute to advanced projects in the Complaints discipline
Process investigate and monitor trending and reporting of product defect complaints ensuring compliance with regulatory agencies reporting requirements
Address and expedite product complaints under company policy and procedures
Make significant decisions within your project area influencing outcomes
Support complaint activity monitoring and suggest modifications to manufacturing or packaging processes
Maintain unified product defect investigation operating procedures
Collaborate with cross-functional teams to drive problem-solving and innovation through scientific principles
Adhere to Good Practice (GxP) regulations by following Standard Operating Procedures (SOPs) maintaining accurate documentation and ensuring quality control
Complete all required training and meet individual job requirements
Contribute to the overall compliance and continuous improvement of the organizationAll associates must adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs) maintaining accurate and complete documentation ensuring rigorous quality control and completing all required training. Associates are responsible for meeting their individual job requirements and contributing to the overall compliance of the organization. Compliance with regulatory requirements and a commitment to continuous improvement are essential to our operations.

WHAT YOULL BRING TO ALCON:

Diploma or Bachelors Degree in Science Life Sciences or Engineering (Open to recent grads)
Experience in root cause analysis and structured problem solving
Familiarity with medical devices or pharmaceutical regulations is an advantage

Ability to communicate effectively in English both orally and in writing

Strong communication and problem-solving skills with the ability to clearly articulate project experience and provide effective responses

HOW YOU CAN THRIVE AT ALCON:

Good Team player

Part of growing company

Opportunity be involved and exposure to projects from global site

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site.

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