Assistant Manager – Peacock Lounge

To support the Peacock Lounge Manager in overseeing the daily operation of Peacock Lounge ensuring exceptional guest experiences consistent service standards operational efficiency and strong team performance in line with Fairmont Jakartas luxury hospitality standards.

Key Responsibilities:

• Assist the Lounge Manager in managing the day-to-day operations of Peacock Lounge ensuring smooth and efficient service.
• Actively engage with guests anticipate their needs and handle guest feedback or complaints professionally and promptly.
• Monitor service quality and ensure compliance with Fairmont brand standards SOPs hygiene and safety requirements.
• Assist in planning and executing private events celebrations and special guest requests hosted at Peacock Lounge.
• Support the implementation of upselling and revenue-generating initiatives while maintaining a genuine and personalized guest approach.
• Conduct briefing coaching and on-the-job training to continuously develop the teams product knowledge and service skills
• Coordinate with Kitchen Pastry Stewarding Reservations and other departments to ensure seamless operations.

Qualifications :

• Diploma or Bachelors Degree in Hospitality Management Hotel Management or a related field.
• Minimum 23 years of experience in Food & Beverage operations preferably within a luxury 5-star hotel or premium restaurant/lounge environment.
• Strong knowledge of luxury service standards and guest experience.
• Previous supervisory or leadership experience is required.
• Excellent command of spoken and written English.
• Guest-oriented detail-oriented proactive and confident in handling guest concerns.
• Ability to work under pressure and manage multiple operational priorities in a fast-paced luxury hotel environment.
• Strong leadership communication and interpersonal skills.

Additional Information :

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Full-time