Agent Order Management

• Ensure smooth and timely process flow for shipments. 
• Ensure accurate and timely client billing. Understand all the elements of Order Management DLSOP in Indonesia and correctly interpret this information to fulfill our customers instructions and expectations. 
• Ensure accurate and timely data entry into our operating system. 
• Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements. 
• Understand department process flow constantly looking for areas of improved efficiency. 
• Overseas communications timely responses to emails and requests (internal and external). 
• Utilize all technology tools available in the company to perform customer service and operations duties. 

Qualifications :

• Fluent in English
• Good computer skills (Excel Word PowerPoint)
• Pro-active strong organizational skills
• Understanding of ocean documentation process a plus
• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Have completed any applicable probationary period.
• Must not currently be on a performance improvement plan and must not have a letter of reprimand issued within the twelve (12) months preceding application for an open position.
• Meet the minimum requirements for the job and be able to perform the essential functions of the position with or without reasonable accommodation.

Additional Information :

• Application Closing: Jul. 31st 2026

Remote Work :

No

Employment Type :

Full-time