Aftersales Manager

Internal Opportunity: Aftersales Manager
Location: Sequis Tower Jakarta

Your impact on the team

You will be responsible for for leading and managing all aftersales activities including service parts warranty and customer satisfaction functions across dealer networks and service centers. This role ensures operational excellence profitability and premium customer experience aligned with the brand standards and business objectives.

What youll do

1. Strategic & Operational Management
   Develop and execute the aftersales business strategy to achieve revenue profit and customer satisfaction targets.
   Set monitor and review performance KPIs for service parts and warranty departments.
   Analyze market trends and competitor activities to identify business opportunities and risks.
   Ensure alignment with OEM (principal) standards policies and performance indicators.
2. Dealer & Workshop Network Support
   Oversee and support dealer/service network operations to ensure consistent service quality and efficiency.
   Conduct regular dealer performance reviews and audits in line with brand guidelines.
   Implement service process improvements to enhance productivity and reduce operational costs.
   Coordinate dealer training and certification for service and technical staff.
3. Customer Experience & Retention
   Drive customer satisfaction and loyalty through effective service delivery and complaint management.
   Implement customer retention programs (e.g. maintenance packages service campaigns CRM initiatives).
   Ensure prompt handling of customer escalations and warranty claims.
4. Parts & Warranty Management
   Oversee spare parts operations including inventory management supply chain pricing and availability.
   Monitor warranty policies and ensure compliancewith OEM standards.
   Manage warranty cost control and reporting.
5. Team Leadership & Development
   Lead coach and develop aftersales team members to meet performance standards.
   Promote a culture of continuous improvement collaboration and accountability.
   Coordinate with HR for technical and customer service training program

About you

• Bachelors degree in mechanical / automotive engineering Business Management or related field.
• Strategic and commercial mindset
• Customer-oriented and quality-driven
• Strong technical and business acumen
• Excellent problem-solving and decision-making skills
• Ability to build relationships across dealer networks and principals

Start your journey

If youre excited about this role but dont meet every requirement we still encourage you to apply. You might be the perfect fit for this role or another opportunity within Inchcape. Join our team and become part of a leading global automotivecompany that is transforming tomorrow together.

About us

Inchcape is the leading global automotive distributor operating in 38markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the diverse global team of over 17000 talented colleagues foster an inclusive and collaborative culture delivering a brilliant experience for our customers and partners. Were a dynamic and fast-growing business driving the transformation of our industry and redefining tomorrow. Find out more visit

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background qualifications and experience for the role.