Guest Service Officer Jobs in Surabaya

DescriptionPOSITION SUMMARYAnswer record and process all guest requests questions or concerns via telephone email chat and mobile communication devices. Operate telephone switchboard process guest requests for wake-up calls and connecting and directing calls to the appropriate extension. Receive rec...

Basic Job Responsibilities: Evaluate the everyday status of all hotel occupancy and coordinate with various departments e.g. reservation sales and housekeeping to ensure optimal level of guest satisfaction. Manage and greet all guests monitor and resolve all requests. Perform check-in/OUT of guests...