Secondlevel Support Engineer Jobs in Mumbai Suburban

L1 Support EngineerHandle first-line queries via phone email or chat.Assist customers with login job card creation invoice generation and appointment scheduling.Document issues in the ticketing system (example - Freshdesk/Zendesk/Zoho Desk).Escalate unresolved issues to L2 support.Provide role-based...

L2 Support EngineerResolve escalated technical issues (API errors data sync integration failures).Work closely with product and engineering teams to debug SaaS workflows.Manage communication gateway issues (SMS/Email/WhatsApp).Perform root cause analysis and recommend fixes.Train L1 engineers on new...

Any Graduate (Freshers Or Exp)long with Excellent Verbal English.5 Days working (24*7)Shift /Two way Cab facilitySalary-4.5 LPA / whatsappNo Hidden chargesLocation: MumbaiJob description**Key Responsibilities :**- Provide technical support to internal and external customers via phone email and chat...