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Network Support Engineer Jobs in India

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L1 Support Engineer

Peopleocity Llp

profile Mumbai Suburban - India

L1 Support EngineerHandle first-line queries via phone email or chat.Assist customers with login job card creation invoice generation and appointment scheduling.Document issues in the ticketing system (example - Freshdesk/Zendesk/Zoho Desk).Escalate unresolved issues to L2 support.Provide role-based...

30+ days ago
Full Time

L2 Support Engineer

Peopleocity Llp

profile Mumbai Suburban - India

L2 Support EngineerResolve escalated technical issues (API errors data sync integration failures).Work closely with product and engineering teams to debug SaaS workflows.Manage communication gateway issues (SMS/Email/WhatsApp).Perform root cause analysis and recommend fixes.Train L1 engineers on new...

30+ days ago
Full Time
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