Manager Customer Experience Operations Senior Jobs in India

About the role:As a Customer Experience Executive youll ensure customers have a smooth and positive journey with our products and services. Youll interact with customers resolve queries provide tailored solutions and help them get the most out of our offerings.What you will do:Provide high-quality s...

Responsible for executing day-to-day supply chain operations across 3PL 4PL and Destination Container Management (DCM) processes with the goal of driving Customer Experience. The role exists to ensure accurate timely and customer-focused operational delivery across shipment tracking reporting milest...

What Youll OwnEscalation ownership: Escalated tickets across chat email and voice taking over conversations that frontline agents have flagged as high-risk high-emotion or high-value.De-escalation on live chat: Reading a chat in real time and choosing the right de-escalation approach acknowledging t...

About the RoleWere looking for a Customer Experience Strategist to own strategic and operational projects that improve how customers interact with our business from digital journeys to service touchpoints. Youll bridge data technology and cross-functional execution to drive measurable improvements i...

Our client is looking for a detail-oriented and tech-savvy contractual QA Analyst to join our this role you will be the driving force behind our agent quality assurance (QA) and continuous improvement initiatives. By leveraging AI-powered QA platforms and analysing interaction data you will build ta...

Key Responsibilities Customer Engineering & Project Management Manage the execution of industrial and medical installation projects within approved timelines budgets and quality standards. Conduct site surveys technical assessments and feasibility studies for new customer requirements. Coordinate wi...

The Global Accounts Receivable (GAR) Customer Experience team exists for one reason: make sure every customer interaction with Amazons AR function is so good it strengthens the relationship and accelerates revenue collection. We do this across 8 business channels and 9 support centers worldwide buil...

The purpose of this position is to ensure timely production fulfillment to meet customer demands.Logistics Planning: Record consolidate and transmit the demands from customers to PPC planners. Liaise with customers to provide a supply commitment report after delivery fulfilment and notify to mangers...

General Administration comprises general office administration & secretarial support roles such as : dedicated secretarial/administrative assistant support (i.e. to senior leaders); general office administration and clerical support (i.e. to teams or functions); reception/telephone/switchboard; mail...

APM TerminalsCustomer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):- Customer channel management- Case Management- Customer onboarding and relationship management- Contrac...

Software Development Engineer -2 - Customer Experience (L2)ABOUT ZINIERZinier is on a mission to empower frontline workers and the people supporting them to achieve greater things for themselves and the world around them. With 80% of the global workforce being deskless Ziniers no-code customisation...

Job Title: Senior Manager Customer Operations Location: Mumbai IndiaCompany: DecklarWorkplace type: Onsite Full time.About DecklarDecklar (formerly Roambee) pioneers Real-Time Decision AI with Unified Visibility reshaping the supply chains of Global 2000 leaders to be transparent automated and susta...

Key responsibilities: The incumbent will be responsible for end-to-end customer relationship journey & NPS (Managing all aspects of after-sales relationship post the booking stage through ensuring timely sale related documentation collections and resolution of customer issues) 1. Financial Devise &...

DescriptionAbout IntertekIntertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1000 laboratories and offices and over 46000 people in more than 100 countries delivers innovative and bespoke Assurance Testing Inspection and Certification solutions fo...

FinOps ProcessAt Maersk we are a global leader in integrated logistics pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of whats possiblesetting new benchmarks for efficiency sustainability and excellence.We believe in...

CRM Executive Duties & ResponsibilitiesSample responsibilities for this position include:Highly numerate with excellent proficiency in Microsoft ExcelSupport the Senior CRM manager to define and develop the retention strategy roadmap and budget that will achieve targets and KPIsEnsuring that client...

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):- Customer channel management- Case Management- Customer onboarding and relationship management- Contract and dispute...

Key Responsibilities: Chatbot Strategy & Management: Develop and manage the end-to-end chatbot strategy for customer onboarding and sales customer service and collections across platforms such as WhatsApp website and our Saathi mobile App. Drive chatbot improvements focusing on business outcomes suc...

Key Responsibilities Handle customer inquiries related to industrial machinery tools spares service requests and warranties. Register service calls complaints and breakdown requests; coordinate with service engineers for timely resolution. Track service orders AMC contracts and preventive maintenanc...

About our client A leading NBFC Job Title: Customer Experience: Chief Manager Experience: 10 years Location: Chennai Qualification: PG must Job Description This position is responsible for managing customer service operations inclusive of conceptualizing & implementing short/long term plans and mana...