Workplace Operations & Technical Lead

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them tothrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Position Overview

JLL seeks a dynamic India FM Lead to partner with our Regional FM Lead and Workplace Team in managing facilities currently in Mumbai with potential nationwide expansion. This role demands a strategic leader who delivers safe compliant workplaces while anticipating client needs and driving exceptional performance within contract parameters.

As India FM Lead you will build and manage high-performing Facilities and Soft Services teams that achieve operational excellence while maintaining exceptional team engagement. This position requires translating JLLs strategic objectives into actionable business opportunities ensuring all contract deliverables exceed expectations including operational uptime cost optimization energy reduction initiatives and service innovation.

The role combines strategic oversight with deep technical expertise in FM hard services requiring comprehensive management of building systems infrastructure plant and equipment to ensure efficient safe and cost-effective operations. You will deliver critical environment management and technical leadership focused on continuous improvement risk mitigation and exceptional client satisfaction.

Key Responsibilities

Operations Management

Assist in overseeing daily facility operations including HVAC electrical plumbing and life safety systems

Support preventive maintenance programs and vendor management

Coordinate with building engineers and maintenance staff

Monitor building automation systems (BAS) and energy management systems

Technical Support

Conduct regular building inspections and equipment assessments

Troubleshoot mechanical electrical and plumbing issues

Review and approve work orders and maintenance requests

Ensure compliance with building codes safety regulations and environmental standards

Team Leadership & Development

Build and lead high-performing teams by fostering a culture of continuous improvement and innovation. Leverage business intelligence and best practices to drive service delivery efficiencies through new tools process optimization and innovative solutions. Manage direct reports to maintain motivation engagement and personal development while executing succession and growth plans.

Operations & Compliance Excellence

Manage all client workplace experiences and facilities services for JLL-managed properties in India ensuring complete contract compliance and performance specification achievement. Conduct regular FM asset evaluations for HSSE compliance and collaborate with teams and leadership on continuous improvement initiatives. Effectively manage communications during service outages and facilities incidents including root cause analysis to prevent recurrence.

Required Qualifications

Experience & Leadership

10 years facility and operations leadership experience with responsibility for high-performing teams in service environments

5 years technical and supervisory experience in building engineering systems across multiple sites or regions

Proven track record delivering operating plans through leading practices and rigorous performance standards

Significant vendor performance management experience

Core Competencies

Exemplary client relationship management skills managing within high-performing JLL and client organizations

Strong team building capabilities with ability to motivate develop and challenge team members

Proven time management and delegation skills with ability to manage multiple priorities in fast-paced matrixed environments

Strong analytical judgment problem-solving and crisis management abilities

Excellent interpersonal and relationship building skills

Proficiency in basic computer applications G-suite and Corrigo (desirable)

Apply now!

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If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.