Workforce Management Specialist
Job Location:
Monthly Salary:
Posted on:
Yesterday
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
SolarEdge Technologies
( JD- Workforce Administrator) What will you be doing
- Monitor daily call volume and other key performance metrics
- Analysis real time adherence data to identify trends and training opportunities
- Maintain users and profiles within WFM software
- Creating schedules based on the forecast and adjusting for daily call center and agent needs
- Works closely with leadership to schedule trainings/meetings with minimal impact to support coverage
- Provides actionable data to various internal support groups as needed
- Provides feedback to call center team leaders and managers
- Prepares and analyzes internal reports for applicable KPIs
- Perform other duties as assigned
Country:
India
City:
Bangalore
Requirements:
Requirements::
- 1-2 years experience in a workforce management role.
- Experience utilizing Erlang-C calculations for staffing needs
- Remains firm and assertive keeping customer experience as number one priority
- Excellent verbal written and interpersonal communication skills
- Must be self-motivator and self-starter
- Exceptional listening and analytical skills
- Strong time management skills
- Ability to multitask and successfully operate in a fast paced team environment
- Must adapt well to change and successfully set and adjust priorities as needed
- Must be proficient with Microsoft Office (intermediate Word advanced Excel Power BI )
About Company
Established in 2006, SolarEdge (NASDAQ: SEDG) addresses a broad range of energy market segments through its diversified product offering, including residential, commercial and large-scale PV, energy storage and backup solutions, EV charging, home energy management, grid services, virt ... View more
