Workforce Management Administrator, RPE Team
Job Location:
Monthly Salary:
Posted on:
23 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices vast selection and convenience - continues to grow and evolve as a world-class e-commerce platform. The Selling Partner Services (SPS) team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Merchants selling on the Amazon platform. We strive to predict the Sellers needs before they recognize they may have a problem create innovative self-help tools and provide solutions to help our partners better serve their customers.
We are looking for a Workforce Management (WFM) System Administrator to maintain our WFM back end/front end systems and addition the WFM System Admin will partner closely with other teams to deliver mission critical initiatives while devising solutions and tools that will benefit SPS Operations. This role requires troubleshooting and problem-solving attention to detail and delivering high quality results on time.
Key job responsibilities
- Responsible for the ongoing support user training and maintenance of our global Workforce Management systems and tools.
- Troubleshooting any issues with or enhancements to WFM Systems and coordinating with the applicable people to ensure the proper resolutions are met in a timely manner.
- Evaluate and Advise partners to develop Forecast Groups Staff Groups and Routing Sets to improve utilization and business efficiency.
- Ensures the accuracy and timeliness of all data flowing to and from WFM systems.
- Respond to reported issues requests & inquiries of a problematic technical or functional nature and suggest or deploy fixes and enhancements.
- Setup user access to systems and/or services.
- Creates and updates profiles permissions and maintains user accounts.
- Drafts and maintains internal communications policies and procedures.
- Participate in cross-functional activities such as requirements gathering review and user acceptance testing.
- Works with internal IT support teams and vendor technical support as needed.
- Provide on-call which will require working on some nights and weekends.
- Occasional business travel and travel to other company facilities will be required.
A day in the life
Responsible for the ongoing support user training and maintenance of our global Workforce Management systems and tools.
Troubleshooting any issues with or enhancements to WFM Systems and coordinating with the applicable people to ensure the proper resolutions are met in a timely manner.
Evaluate and Advise partners to develop Forecast Groups Staff Groups and Routing Sets to improve utilization and business efficiency.
Ensures the accuracy and timeliness of all data flowing to and from WFM systems.
Respond to reported issues requests & inquiries of a problematic technical or functional nature and suggest or deploy fixes and enhancements.
Setup user access to systems and/or services.
Creates and updates profiles permissions and maintains user accounts.
Drafts and maintains internal communications policies and procedures.
Participate in cross-functional activities such as requirements gathering review and user acceptance testing.
Works with internal IT support teams and vendor technical support as needed.
Provide on-call which will require working on some nights and weekends.
Occasional business travel and travel to other company facilities will be required.
About the team
The WISE (Workforce Innovation & Systems Excellence) team serves as subject matter experts in Workforce Planning for Workforce Management (WFM) Operations delivering end-to-end solutions across specialized areas including 1p/3p WFM tools onboarding and implementation contracting budgeting licensing capacity planning configuration short-term forecasting real-time management reporting routing seating and scheduling. Partnering directly with operations (WFM Ops Leaders) Data Engineering Centralized Time Keeping (CTK) Business Analysts Vendor Management Security and Global Procurement the team supports 38000 employees across 143 sites within the Organization
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- 1 years experience in a Workforce Management Administrator position or 2 years of relevant WFM analyst experience (Forecasting Scheduling Real Time Management)
- 2 years experience in a Workforce Management Administrator position or 3 years of relevant WFM analyst experience (Forecasting Scheduling Real Time Management)
- 1 years NICE IEX tool experience
- Experience with automatic contact routing VoIP and any contact center case management tools.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
We are looking for a Workforce Management (WFM) System Administrator to maintain our WFM back end/front end systems and addition the WFM System Admin will partner closely with other teams to deliver mission critical initiatives while devising solutions and tools that will benefit SPS Operations. This role requires troubleshooting and problem-solving attention to detail and delivering high quality results on time.
Key job responsibilities
- Responsible for the ongoing support user training and maintenance of our global Workforce Management systems and tools.
- Troubleshooting any issues with or enhancements to WFM Systems and coordinating with the applicable people to ensure the proper resolutions are met in a timely manner.
- Evaluate and Advise partners to develop Forecast Groups Staff Groups and Routing Sets to improve utilization and business efficiency.
- Ensures the accuracy and timeliness of all data flowing to and from WFM systems.
- Respond to reported issues requests & inquiries of a problematic technical or functional nature and suggest or deploy fixes and enhancements.
- Setup user access to systems and/or services.
- Creates and updates profiles permissions and maintains user accounts.
- Drafts and maintains internal communications policies and procedures.
- Participate in cross-functional activities such as requirements gathering review and user acceptance testing.
- Works with internal IT support teams and vendor technical support as needed.
- Provide on-call which will require working on some nights and weekends.
- Occasional business travel and travel to other company facilities will be required.
A day in the life
Responsible for the ongoing support user training and maintenance of our global Workforce Management systems and tools.
Troubleshooting any issues with or enhancements to WFM Systems and coordinating with the applicable people to ensure the proper resolutions are met in a timely manner.
Evaluate and Advise partners to develop Forecast Groups Staff Groups and Routing Sets to improve utilization and business efficiency.
Ensures the accuracy and timeliness of all data flowing to and from WFM systems.
Respond to reported issues requests & inquiries of a problematic technical or functional nature and suggest or deploy fixes and enhancements.
Setup user access to systems and/or services.
Creates and updates profiles permissions and maintains user accounts.
Drafts and maintains internal communications policies and procedures.
Participate in cross-functional activities such as requirements gathering review and user acceptance testing.
Works with internal IT support teams and vendor technical support as needed.
Provide on-call which will require working on some nights and weekends.
Occasional business travel and travel to other company facilities will be required.
About the team
The WISE (Workforce Innovation & Systems Excellence) team serves as subject matter experts in Workforce Planning for Workforce Management (WFM) Operations delivering end-to-end solutions across specialized areas including 1p/3p WFM tools onboarding and implementation contracting budgeting licensing capacity planning configuration short-term forecasting real-time management reporting routing seating and scheduling. Partnering directly with operations (WFM Ops Leaders) Data Engineering Centralized Time Keeping (CTK) Business Analysts Vendor Management Security and Global Procurement the team supports 38000 employees across 143 sites within the Organization
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- 1 years experience in a Workforce Management Administrator position or 2 years of relevant WFM analyst experience (Forecasting Scheduling Real Time Management)
- 2 years experience in a Workforce Management Administrator position or 3 years of relevant WFM analyst experience (Forecasting Scheduling Real Time Management)
- 1 years NICE IEX tool experience
- Experience with automatic contact routing VoIP and any contact center case management tools.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
About Company
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