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WAN Support Associate
Job Location:
Monthly Salary:
Experience Required:
Posted:
14 October 2026 (Yesterday)
Posted:
Application Deadline:
11 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are looking for WAN Support Associates to monitor and support a global Wide Area Network (WAN). The role involves basic network troubleshooting incident handling ISP coordination and timely escalation to maintain network availability.
Requirements
Key responsibilities
- Monitor WAN links network devices and alerts; identify connectivity issues.
- Perform initial troubleshooting of network outages latency packet loss and routing or switching issues.
- Log update and track incidents through resolution following defined SLAs and escalation procedures.
- Coordinate with ISPs for circuit troubleshooting outage updates and service restoration.
- Escalate unresolved or critical incidents to senior engineers with relevant logs and troubleshooting findings.
- Maintain incident records operational documentation and shift handover notes.
- Participate in rotational shifts for 247 global WAN support.
Required qualifications and skills
- Engineering graduate with 13 years of experience in network operations or support.
- Working knowledge of routing switching TCP/IP subnetting VLANs and basic WAN concepts.
- Familiarity with troubleshooting tools such as ping and traceroute.
- Ability to communicate clearly with internal teams and ISP support teams.
- Willingness to work from Bangalore and participate in rotational shifts.
Benefits
Health insurance coverage for employees and their families.
Long-term benefit savings plan with employer matching contributions.
Opportunities for professional development and advancement within the organization.
Required Skills:
Bachelors degree in Business Administration HR or a related field. 2 years of experience in office administration or a similar role. Strong organizational and multitasking skills. Excellent verbal and written communication abilities. Proficient in MS Office (Word Excel Outlook). Familiarity with insurance coordination and asset management systems is a plus.
Required Education:
Bachelors degree
