USBU ICC Operations Lead

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At Takeda we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities we are meeting the need of patients our people and the planet.

Bengaluru the city which is Indias epicentre of Innovation has been selected to be home to Takedas recently launched Innovation Capability Center. We invite you to join our digital transformation this role you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.

At Takedas ICC we Unite in Diversity

Takeda is committed to creating an inclusive and collaborative workplace where individuals are recognized for their backgrounds and abilities they bring to our company. We are continuously improving our collaborators journey in Takeda and we welcome applications from all qualified candidates. Here you will feel welcomed respected and valued as an important contributor to our diverse team.

Role Summary

We are seeking a Director of Data Execution & Operations to lead enterprise data execution and operational delivery across all Takeda U.S. Business Unit (USBU) and Oncology Business Unit (OBU) markets. The Director will be accountable for reliable day-to-day operations disciplined execution service performance issue resolution and continuous improvement across the portfolio.

The Director will lead the India Capability Center (ICC) team for the above markets with ICC team members reporting directly into this role. The Director will work closely with the U.S. Director of Data Execution & Operations on day-to-day operational activities execution priorities and enhancements. This leader will establish a scalable operating model strengthen operational governance introduce automation and provide leadership with clear visibility into operational performance pipeline demand risks and priorities.

Lead the Data Execution & Operations program across all Takeda USBU and OBU markets ensuring consistent delivery operational stability and business continuity.

Partner closely with the U.S. Director of Data Execution & Operations to manage day-to-day operational activities execution priorities enhancements and cross-market dependencies.

Own end-to-end operational execution including data processing production support incident management release readiness operational handoffs and issue escalation.

Establish and continuously improve the operating model including roles responsibilities governance forums decision rights escalation paths and communication rhythms.

Define track and report service-level agreements (SLAs) operational KPIs delivery metrics recurring issues and improvement actions.

Prepare and present regular operational reporting covering SLA performance KPIs delivery status incidents risks backlog demand and continuous improvement actions.

Maintain an integrated backlog and demand tracker with clear ownership prioritization status dependencies target timelines and escalation needs.

Provide leadership with transparent visibility into the delivery pipeline upcoming demand resource capacity operational risks and decisions required.

Work closely with the team to identify operational inefficiencies and implement automation that reduces manual effort improves quality and accelerates issue resolution.

Drive structured root cause analysis and sustainable remediation for production issues data delays recurring defects and cross-platform dependencies.

Bring forward new ideas tools and delivery practices that improve reliability transparency scalability cost efficiency and user experience over time.

Ensure clear documentation runbooks standard operating procedures knowledge transfer and support readiness across all programs.

Provide timely and transparent updates to senior stakeholders on operational health risks dependencies decisions and corrective actions.

Lead timely escalations for critical incidents delivery risks unresolved dependencies capacity constraints and items requiring leadership intervention.

Lead the ICC Data Execution & Operations organization with ICC team members reporting directly to the Director.

Build a high-performing team with clear accountability strong ownership defined goals and measurable outcomes.

Coach and develop team members strengthen technical and operational capabilities and create development and succession plans.

Ensure the right skills capacity and leadership coverage are aligned to USBU and OBU priorities.

Promote a culture of responsiveness collaboration transparency continuous learning and proactive problem-solving.

Coordinate effectively with onsite teams and delivery partners across locations and time zones.

Create a standardized operating model that can be applied consistently while supporting market- and franchise-specific data business rules and operational needs.

Implement governance routines for service reviews SLA performance incident trends risk management prioritization and continuous improvement.

Establish dashboards and reporting that provide clear visibility into operational performance backlog recurring issues team capacity and improvement progress.

Develop an automation roadmap focused on monitoring alerting reconciliation workflow orchestration issue triage and recurring operational activities.

Use service data trend analysis stakeholder feedback and lessons learned to identify and prioritize improvement opportunities.

Ensure operational processes are scalable documented auditable compliant and ready to support product launches and changing business priorities.

Partner with USBU and OBU business leaders data teams analytics architecture governance source-system teams platform teams and operations stakeholders.

Translate business priorities into clear execution plans operational commitments and measurable service outcomes.

Lead operational reviews and communicate issues risks dependencies trade-offs and decisions clearly to technical and non-technical stakeholders.

Oversee vendor and delivery partner performance including staffing service levels quality timelines financials and corrective actions.

Ensure shared resources responsibilities and dependencies are transparent across programs.

Apply strong knowledge of pharmaceutical commercial and oncology data to operational planning execution issue resolution and continuous improvement.

Provide operational leadership across customer patient product sales claims specialty pharmacy market access field activity and syndicated data as applicable.

Ensure sensitive and regulated data is handled with appropriate privacy security access retention lineage quality and audit controls.

Partner with market and franchise stakeholders to understand business rules data frequencies critical processes and service expectations.

Anticipate operational readiness needs for product launches new data sources platform changes and evolving business models.

12 years of progressive experience in data operations data engineering data delivery production support or related technology disciplines including significant leadership responsibility.

Proven experience leading large distributed teams and managing direct reports in an enterprise or capability-center environment.

Demonstrated experience leading operations across multiple business units markets franchises platforms or programs.

Strong experience establishing operating models governance routines SLAs KPIs incident management escalation processes and continuous improvement programs.

Experience using automation monitoring reconciliation and observability to improve operational performance and reduce manual effort.

Working knowledge of modern data platforms Databricks cloud technologies ETL/ELT processes data pipelines and production support practices.

Experience managing portfolios vendors capacity budgets operational risks service levels and executive communications.

Strong pharmaceutical or life sciences domain knowledge preferably across commercial and oncology data ecosystems.

Ability to influence senior stakeholders simplify complex issues make sound decisions and drive accountability across organizational boundaries.

Bachelors degree in computer science engineering data science information systems business or a related discipline or equivalent practical experience.

Masters degree in a relevant technical or business discipline.

Experience leading an India Capability Center or similar global delivery organization.

Experience with Azure Databricks data observability workflow automation and enterprise data platforms.

Knowledge of pharmaceutical product launches syndicated data specialty pharmacy patient services sales claims and market access operations.

Experience in global matrixed Agile product-oriented and SLA-driven environments.

Experience designing executive operational dashboards and service-management reporting.

Benefits:

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

• Competitive Salary Performance Annual Bonus
• Flexible work environment including hybrid working
• Comprehensive Healthcare Insurance Plans for self spouse and children
• Group Term Life Insurance and Group Accident Insurance programs
• Employee Assistance Program
• Broad Variety of learning platforms
• Diversity Equity and Inclusion Programs
• Reimbursements Home Internet & Mobile Phone
• Employee Referral Program
• Leaves Paternity Leave (4 Weeks) Maternity Leave (up to 26 weeks) Bereavement Leave (5 calendar days)

About ICC in Takeda

• Takeda is leading a digital revolution. Were not just transforming our company; were improving the lives of millions of patients who rely on our medicines every day.
• As an organization we are committed to our cloud-driven business transformation and believe the ICCs are the catalysts of change for our global organization