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UPI NPCI Payment Application Support
Job Location:
Monthly Salary:
Posted:
24 October 2026 (Yesterday)
Posted:
Application Deadline:
21 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Title: UPI / NPCI Payment Application Support
Location: Mumbai
Exp: 2-5 Years
Job Description:
Key Responsibilities
Mandatory Skills
25 years of experience in Application/Production Support.
Hands-on experience in UPI / Payments / Banking domain.
Good understanding of NPCI UPI VPA PSP P2P & P2M.
Basic SQL knowledge.
Basic understanding of APIs logs and transaction monitoring.
Good communication and incident-handling skills.
Willingness to work in rotational shifts / 24x7 support if required.
Good to Have:
Experience with monitoring tools such as Splunk ELK Grafana Kibana or similar.
Location: Mumbai
Exp: 2-5 Years
Job Description:
Key Responsibilities
- Monitor UPI/payment transactions and identify failed pending timeout and reversal transactions.
- Provide first-level support for UPI payment-related issues.
- Understand UPI NPCI VPA PSP P2P and P2M transaction flows.
- Perform basic transaction validation using RRN UTR Transaction ID and application logs.
- Perform basic SQL queries for transaction/status validation.
- Monitor application dashboards and logs and identify abnormalities.
- Log update and track incidents/tickets within defined SLA.
- Escalate complex issues to L2/L3 teams with complete transaction details and initial analysis.
- Support transaction reconciliation and follow up on exceptions.
- Coordinate with internal teams and banking/payment stakeholders for issue resolution.
- Prepare basic incident updates and support RCA data collection.
Mandatory Skills
25 years of experience in Application/Production Support.
Hands-on experience in UPI / Payments / Banking domain.
Good understanding of NPCI UPI VPA PSP P2P & P2M.
Basic SQL knowledge.
Basic understanding of APIs logs and transaction monitoring.
Good communication and incident-handling skills.
Willingness to work in rotational shifts / 24x7 support if required.
Good to Have:
Experience with monitoring tools such as Splunk ELK Grafana Kibana or similar.
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