UC Operations Engineer – MS Teams & Devices

Roles & Responsibilities :
The L3 Unified Communications & Device Operations Engineer is responsible for managing and supporting enterprise communication platforms and end-user devicesincluding Microsoft Teams endpoint devices and personal devices.

Manage and support Microsoft Teams platform including TCQ Whiteboard Rollouts and Configurations

Support endpoint devices including desk phones conference room phones and collaboration hardware

Manage and troubleshoot personal devices such as headsets speakerphones and peripheral devices

Drive operational support for global user base ensuring high service availability and user experience

Perform proactive monitoring issue identification and resolution to minimize service disruptions

Ensure compliance with security and data protection policies across all communication and device services

Support feature rollouts updates and platform enhancements for Teams and associated devices

Maintain technical documentation SOPs and knowledge base articles

Automate and optimize tasks using PowerShell scripting and standard tools

Monitor operational KPIs and contribute to continuous improvement initiatives
 

Qualifications :

Educational qualification:

Bachelors degree in Computer Science

Experience :

5 years of experience in Microsoft Teams and UC platforms

Proven experience in enterpri

Remote Work :

No

Employment Type :

Full-time