T&T- Customer- CS&D | Conversational AI | Mumbai | Manager
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Job Summary
T&T- Customer- CS&D - Conversational AI Mumbai Manager
Job requisition ID : 102747
Location: Mumbai
Entity: Deloitte Touche Tohmatsu India LLP
The team:
CS&D is about much more than just the numbers. Its about attesting to accomplishments and challenges and helping to assure strong foundations for future aspirations. Deloitte exemplifies the what how and why of change so youre always ready to act ahead. Learn more about Customer
Relevant Years of Experience 8-12 years
Location Mumbai/Bangalore
Education - Any Graduate
Key Responsibilities
- Lead the design and development of conversational AI solutions using Kore AI.
- Oversee the end-to-end implementation of chatbot projects.
- Provide technical leadership and mentor team members.
- Define architecture and ensure scalability and performance of solutions.
- Collaborate with stakeholders to align technical solutions with business needs.
- Integrate chatbots with backend systems and third-party services.
- Monitor and optimize chatbot performance using analytics.
- Troubleshoot and resolve complex technical issues.
- Ensure adherence to best practices security and compliance standards.
- Prepare technical documentation and project status reports.
Skillsets
- Expertise in Kore AI platform and conversational AI frameworks.
- Strong programming skills (e.g. Python Java).
- Knowledge of Natural Language Processing (NLP) and Machine Learning.
- Experience in API development and integrations.
- Understanding of enterprise architecture and system integrations.
- Strong problem-solving and debugging skills.
- Excellent leadership and team management abilities.
- Knowledge of CI/CD pipelines and DevOps practices.
- Familiarity with cloud platforms (e.g. Azure AWS GCP).
- Strong communication and stakeholder collaboration skills.
Nice-to-Have (Differentiators)
Experience with GenAI / Agentic AI in contact centers
Exposure to multi-lingual Voice AI deployments
Prior experience in Banking Telecom or Healthcare domains
Required Qualifications
Bachelors/Masters degree in Engineering Computer Science or related field
Strong experience in Contact Centre transformation or CCaaS programs
Proven track record managing large complex technology programs
Required Experience:
Manager
About Company
Deloitte Touche Tohmatsu Limited, commonly referred to as Deloitte, is a multinational professional services network. Deloitte is one of the "Big Four" accounting organizations and the largest professional services network in the world by revenue and number of professionals with headq ... View more
