Travel Lead

Position Summary

The Travel Lead is responsible for managing day-to-day operations of NIQs corporate travel and expense (T&E) processes. This role focuses on execution compliance issue resolution and ensuring a smooth travel experience for employees.

The associate will work closely with global stakeholders to support travel bookings expense processing policy adherence and operational performance while driving efficiency and service quality.

Key Responsibilities

Travel & Expense Operations:

- Execute and support end-to-end travel and expense processes including booking support expense claims and approvals

- Ensure adherence to travel and expense policies across all requests and transactions

- Act as a point of contact for employee queries issue resolution and escalations

Queue & SLA Management:

- Manage daily operational queues (travel requests expense claims exceptions)

- Monitor workload backlog and aging to ensure SLA adherence

- Prioritize and resolve tickets based on urgency and impact

Policy Compliance & Governance:

- Review transactions for policy compliance and flag deviations

- Handle exceptions approvals and policy clarifications

- Maintain logs of violations exceptions and resolutions for audit purposes

Issue Resolution & Escalation Handling:

- Resolve complex or high-impact cases related to travel disruptions claims or system issues

- Coordinate with internal teams or external providers (e.g. TMC card providers) for resolution

- Escalate critical issues appropriately and ensure closure

Audit & Controls:

- Ensure all transactions are audit-compliant with proper documentation and approvals

- Support internal and external audits by providing required documentation and trackers

- Maintain audit trails and compliance records

Reporting & Performance Tracking:

- Track key operational metrics such as SLA turnaround time compliance and backlog

- Prepare reports and dashboards to monitor performance trends

- Support root cause analysis (RCA) and corrective actions

Continuous Improvement:

- Identify opportunities for process improvement automation and efficiency gains

- Support implementation of standard processes and best practices

- Contribute to improving user experience and reducing operational friction

Qualifications :

Experience
- 47 years of experience in travel & expense operations finance operations or shared services

- Hands-on experience with T&E tools

- Strong understanding of expense processing policy compliance and controls

- Experience working in a global or multi-region operations environment

Skills & Competencies

- Strong attention to detail and compliance mindset

- Solid problem-solving and issue resolution skills

- Ability to manage high-volume transactional work with accuracy

- Good stakeholder communication and customer service orientation

- Analytical skills with ability to interpret performance data

- Proficiency in Excel (trackers reporting)

Tools & Systems

- Concur or similar expense management tools

- Corporate card platforms

- Audit/compliance tools

- ERP and workflow tools for reconciliations and reporting

- Excel and reporting dashboards

Key Stakeholders

Internal:

- T&E Operations / Finance Operations

- Compliance Audit Risk & Controls

- HR and Payroll

- Business users and approvers

External:

- Travel Management Companies (TMCs)

- Card providers

- Audit/review partners

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

No

Employment Type :

Full-time