Transition Manager

Transition Program Management

Job Description

Role family- Program — staff role alongside the Infrastructure Lead
Positions- 1 of 15 across the India infrastructure team
Basis- Fixed-term appointment for the duration of the transition Program approximately 12 months
Recruited in Wave 0 in parallel with the Infrastructure Lead. Must be in seat before Wave 1 knowledge transfer begins
Version 012026 — draft for review
Date- August 2026
Location- Pune India
Master reference- Pune Infrastructure Team — Set Up & Transition V0.4
Format basis- job-sheet template
Status Draft — to be reviewed and approved before the requisition opens

Transition Manager

Transition Manager — Fixed-Term 8–12 Years Date: August 2026

EMPLOYMENT IDENTITY

Professional Family- INFRASTRUCTURE
Job- Transition Program Management
Entity— Pune Global Capability Centre
Reports to- Infrastructure Lead — India
Sub-team- Program — staff role alongside the Infrastructure Lead (fixed-term)

JOB HOLDER PROFILE

Level of education- Bac 5 or equivalent
Experience- 8 to 12 years
Required experience- Professional experience managing transition or migration Programs in an IT service Global Capability Centre or shared-services context including structured knowledge transfer with defined stage-gates. Demonstrated management of a multi-workstream Program across geographies with accountability for plan risk and reporting.
Preferred- Payments banking or financial services context. Prior experience transitioning infrastructure or application support functions into a GCC from an offshore parent. Recognized Program management certification. Working familiarity with infrastructure operations — network database middleware cloud or security.

EMPLOYMENT MISSION

Own the transition Program that moves infrastructure functions from Casablanca to the India team in Pune. The role is accountable for the Program mechanics across all six functions and three waves — the master plan Casablanca SME capacity documentation readiness gating stage-gate governance risk management and reporting — so that each function transitions on structured evidence rather than on elapsed time. The position is fixed-term for the duration of the Program.

PURPOSES OF EMPLOYMENT

TM001 Own the end-to-end transition plan

• Build and maintain the master transition plan across six functions and three waves
• Sequence stage-gates so that concurrent transitions do not exceed available Casablanca SME capacity
• Maintain dependencies between hiring dates onboarding training and knowledge transfer start dates
• Re-plan when a wave slips and communicates the revised critical path to India and Casablanca
• Maintain the Program milestone baseline and track variance against it

TM002 Secure and manage Casablanca SME capacity

• Obtain a named SME per function from the Casablanca function leads
• Calendar committed hours at least four weeks before each knowledge transfer start
• Track hours actually delivered against the plan of approximately 120 hours per function and report variance
• Escalate SME non-availability before it becomes a schedule slip
• Balance SME load where two functions transition concurrently within a wave

TM003 Gate readiness before each transition begins

• Issue and chase the documentation prerequisite checklist for each function
• Confirm completeness jointly with the Infrastructure Lead two weeks before the knowledge transfer start date
• Hold the start where prerequisites are incomplete rather than proceeding regardless
• Verify monitoring visibility access provisioning and environment readiness before each stage
• Confirm onboarding and foundation training are complete before a resource enters knowledge transfer

TM004 Administer stage-gate governance and sign-off

• Chair the review at the end of each transition stage — KT Shadow Reverse Shadow Reverse KT and Sign-off
• Administer the exit criteria objectively — scenario coverage ticket counts documentation quality
• Establish whether criteria have been met and present the evidence; recommend sign-off extension or remediation
• Maintain the sign-off record and evidence pack for each function
• Track the post-sign-off stabilisation window and the use of the Casablanca escalation route

TM005 Manage Program risk issues and reporting

• Maintain the transition RAID log and drive mitigation actions to closure with named owners and dates
• Escalate to the Infrastructure Lead and PS Manager against defined thresholds
• Provide weekly transition status — stage-gate position SME hours delivered blockers
• Provide fortnightly Program reporting to PS Manager and Casablanca function leads
• Produce transition burn-down and closure reporting at the completion of each wave

TM006 Coordinate the formal training track

• Book vendor and certification training against the plan respecting vendor lead times
• Track attendance completion and certification outcomes across the engineering positions
• Flag where training slippage would compromise a transition stage

REQUIRED SKILLS

Skill levels: 1 – Insider 2 – Confirmed 3 – Mastery 4 – Referent

Knowledge

Electronic banking professions- 1
Networks and IT security- 1
Infrastructure operating models and support tiering- 2
Program and project management methodology- 3
Knowledge-transfer and transition methodology- 3
English language- 4

Managerial Skills

Client orientation- 3
Compliance with commitments- 4
Taking initiative- 4
Anticipation of problems- 4
Reporting & monitoring- 4
Involvement in the Quality approach- 3
Influence without direct authority- 4
Decision making under pressure- 3

Business Skills

Transition and migration Program management- 3
Stage-gate governance and criteria-based sign-off- 3
Capacity planning and SME scheduling across geographies- 3
RAID management and mitigation tracking- 3
Program reporting and executive communication- 3
Cross-geography stakeholder management- 3
Technical literacy sufficient to challenge a sign-off claim- 2
Training coordination and vendor scheduling 2

Behavioural Skills

Interpersonal skills- 4
Team spirit- 3
Initiative- 4
Flexibility- 3
Ability to provide support and assistance- 3
Participation in meetings- 4
Communication with senior stakeholders- 4
Resilience in holding a position under pressure- 4

PERFORMANCE INDICATORS

KPI001- All six functions signed off within the agreed Program window KPI002 SME hours delivered against the 120-hour per-function plan
KPI003- Proportion of functions entering knowledge transfer with prerequisites complete
KPI004- Stage-gate extensions and post-sign-off escalations to Casablanca kept within agreed thresholds

RELATIONAL SPHERE

Functional relationships
• Infrastructure Lead — India
• All six infrastructure sub-teams
• Casablanca function led and named SMEs
• PS Manager — India
• India HR and Recruitment
• Casablanca-based HQ stakeholders

WORKING CONDITIONS

Location- Pune India
Working hours- General shift (10:00–19:00 IST) Monday to Friday with flexibility for overlap with Casablanca (05:30–14:30 GMT1).
On-call- Not part of any technical on-call rotation. Available for Program escalation during transition windows including scheduled weekend cutover activity where a transition stage requires it.
Team dimension- No direct reports. Coordinates 13 engineers across six sub-teams and named SMEs in Casablanca through the transition Program. Fixed-term appointment for the duration of the Program approximately 12 months with possible conversion to Infrastructure Project Management at Program close.

Boundary with the Infrastructure Lead

The Transition Manager establishes whether the exit criteria have been met and presents the evidence; the Infrastructure Lead and the Casablanca SME jointly accept or reject. The role recommends; it does not decide.

Required Skills:

Electronic banking professions Networks and IT security Infrastructure operating models and support tiering Program and project management methodology Knowledge-transfer and transition methodology Client orientation Compliance with commitments Taking initiative Anticipation of problems Reporting & monitoring Involvement in the Quality approach Influence without direct authority Decision making under pressure Transition and migration Program management Stage-gate governance and criteria-based sign-off Capacity planning and SME scheduling across geographies RAID management and mitigation tracking Program reporting and executive communication Cross-geography stakeholder management Technical literacy sufficient to challenge a sign-off claim Training coordination and vendor scheduling Interpersonal skills Team spirit Initiative Flexibility Ability to provide support and assistance Participation in meetings Communication with senior stakeholders Resilience in holding a position under pressure Payments Banking Financial Services Infrastructure operations Network Database Middleware Cloud Security Knowledge transfer Documentation readiness Risk management Milestone tracking Variance analysis Critical path analysis Dependency management Escalation management Sign-off administration Stabilization management