TQM

About the company:

A leading NBFC based out of Chennai.

Key Responsibilities:

* Develops and implements total quality management (TQM) programs and initiatives

* Assists in the development of systematic approaches for assuring high quality services

* Integrates and aligns the processes that will best achieve the desired results

* Make continual improvement of products processes and systems

* Developing and integrating quality improvement plans at all levels and orienting employees to the framework of quality

* Create standards used to measure quality results and to drive continuous improvements by utilizing Six Sigma/Lean methodologies

* Manage quality and ISO certification requirements for the organization

* Work with internal Audit & Risk Team to highlight process gaps and ensure mitigation plans are put in place

* Support the identification & execution of Process improvement projects and manage end to end cost optimization

* Engaging with cross-functional teams such as Finance IT Credit Marketing and Human Resources on a regular basis to ensure alignment and execution