Test Customer Success Manager

Yelahanka Bengaluru Karnataka India 560064

• Number of Openings: 1
• Employment Type: Fulltime
• Job Category: Technical
• Salary Range: $60000 $80000 per annum (USD)
• Currency: Dollars ($ - United States of America)

• Maintain and grow relationships with assigned customer accounts ensuring high satisfaction and retention.
• Assist clients in publishing and managing content on the company platform including page creation and website customization.
• Coordinate with internal teams to resolve technical issues track job progress and deliver timely solutions.
• Provide product training onboarding and ongoing support to help customers maximize the value of the platform.
• Gather and analyze customer feedback to identify opportunities for product improvement and upsell additional services.
• Prepare regular reports on account health usage metrics and renewal forecasts.
• Participate in crossfunctional meetings to advocate for customer needs and influence roadmap decisions.

• Strong communication and interpersonal skills with a customercentric mindset.
• Demonstrated ability to manage multiple accounts and prioritize tasks effectively.
• Proficiency in the following skills:
  • Account Management
  • Content Publishing
  • Job Management
  • Page Creation
  • Website Customization
• Basic understanding of technical products and SaaS platforms.
• Fluency in English (written and spoken). Additional proficiency in local languages is a plus.

• Prior experience (2 years) in a customer success account management or related technical support role.
• Experience working with webbased content management systems or similar platforms.
• Exposure to handling B2B customers in a fastpaced environment.
• Track record of meeting or exceeding customer satisfaction and renewal targets.

• Annual salary ranging from $60000 to $80000 (USD) commensurate with experience and qualifications.
• Competitive benefits package in line with Test Company policies including health insurance paid time off and professional development opportunities.
• Potential performancebased bonuses and incentives.

Please submit your resume and a brief cover letter outlining your relevant experience and why you are a good fit for this role.