Tell Caller (NRI Banking)

Location: Malad Mumbai
Open Positions: 1
CTC: 5.5 LPA

The Tell Caller for the NRI Banking vertical will be responsible for engaging with NRI customers generating qualified leads supporting relationship teams and ensuring seamless customer communication to enhance acquisition and service effectiveness.

• Make outbound calls to NRI customers for lead generation and service follow-ups.

• Understand customer requirements and route qualified leads to the NRI Relationship Managers.

• Maintain call logs follow-up trackers and customer databases accurately.

• Support the NRI banking team in customer profiling and initial verification.

• Handle customer queries professionally and escalate when required.

• Achieve daily and monthly call targets ensuring productivity benchmarks are met.

• Coordinate with internal teams for customer follow-up and issue resolution.

• Minimum 1 year of experience in calling tele-sales customer service or banking support roles.

• Prior experience in NRI Banking or financial services preferred.

• Strong verbal communication skills in English and Hindi.

• Ability to handle high-volume calling with professionalism and accuracy.

• Basic knowledge of banking products is an added advantage.

• Opportunity to work in a specialized NRI Banking segment.

• Professional work environment with structured processes.

• Strong scope for career growth within banking support and NRI vertical roles.

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Regards
Team HR
STAFFIAA

Required Skills:

Lead generation Customer communication Customer profiling Customer verification Call logging Follow-up tracking Customer database management Customer query handling Escalation management Achieving call targets Coordination with internal teams Verbal communication English Hindi Tele-sales Customer service Banking support Knowledge of banking products