Telesales Executive
Job Summary
Job Description:
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Manage incoming leads from online platforms social media and the company website.
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Handle customer inquiries via calls WhatsApp email and chat.
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Understand customer requirements and recommend suitable jewelry products.
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Share product information pricing and ongoing offers with potential customers.
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Maintain accurate customer and lead records in Zoho CRM SAP and other systems.
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Build strong customer relationships to drive repeat business and referrals.
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Coordinate with the marketing team to improve lead quality and conversions.
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Achieve monthly sales and conversion targets.
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Assist customers with order tracking payment coordination and after-sales support.
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Stay updated on jewelry trends and new collections.