Telecom Expense Management Analyst
Job Location:
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About the Role as a Telecom Expense Management Analyst
Role Overview
The Telecom Expense Management (TEM) Specialist is responsible for ensuring the accuracy control and optimization of telecom spend across fixed mobile and UCaaS services. The role operates at the core of telecom financial governance bridging operations finance and vendor management to ensure that services are accurately billed properly accounted for and aligned to contractual and business expectations
This role maintains the integrity of telecom data including invoices inventory and contractswhile driving cost optimization and operational efficiency across a complex global telecom landscape. It plays a critical part in enabling the organization to operate with financial discipline transparency and scalable processes
About the Role Telecom Expense Management Analyst
Key Responsibilities
Invoice Management & Financial Controls
- Review audit and accurately process fixed telecom invoices; track approvals and aging to prevent payment delays or service risks.
- Identify document and track cost-saving and cost-avoidance initiatives by analyzing spend contracts rates and usage patterns.
Inventory & Lifecycle Management
- Maintain accurate fixed telecom inventory through regular audits reconciliations and lifecycle updates.
- Manage full-service lifecycle activities including procurement provisioning changes decommissioning and site closures.
- Build new sites adjust or remove capacity for changes and closures review usage and redistribute Teams number capacity to avoid shortages or excess.
DID / Number Management
- Own DID and number management including monthly audits cleanup assignment and reduction of unused numbers.
ServiceNow Workflow Design & Automation
- Design build and continuously improve ServiceNow workflows forms and automation for Fixed UCaaS and Teams Voice services.
- Lead Teams Voice escalations and manage misrouted tickets number requests Out-of-Region (OOR) requests and AA/CQ form support.
Vendor & Partner Operations
- Support vendor operations for UCaaS Fixed-line and BT activities including porting application support and device workflows.
Operational Resilience & Documentation
- Provide cross-functional coverage maintain up-to-date process documentation and contribute to operational resilience across all TEM functions.
Core Competencies
- Operational Ownership Takes accountability for accuracy timeliness and continuous improvement within their domain.
- Analytical Thinking Synthesizes data from invoices contracts and usage reports to surface actionable insights.
- Process Excellence Proactively identifies gaps and builds scalable workflows and documentation.
- Collaboration Works effectively across IT Finance and vendor partners to resolve issues and drive outcomes.
- Communication Clearly documents and communicates operational status risks and recommendations.
Attributes for Success
- Exceptional attention to detail: spots inconsistencies quickly validates facts and numbers and maintains high quality standards across executive-facing materials.
- High accuracy & control mindset: Consistently delivers error-free outputs across invoices inventory and reporting.
- Strong ownership & follow-through: Drives issues to closure across vendors Finance and internal stakeholders without requiring escalation.
- Analytical & detail-oriented: Able to interpret complex data identify discrepancies and translate into action.
- Process discipline with improvement mindset: Balances operational execution with proactive identification of improvements and automation opportunities.
- Effective stakeholder management: Works seamlessly across vendors Finance Procurement and internal teams in a matrixed environment.
- Comfort with ambiguity: Able to operate effectively with incomplete data and evolving processes while maintaining high standards
About You as a Telecom Expense Management Analyst
Experience & Qualifications
- 4-6 years of experience in telecom expense management telecom operations or a related IT/finance operations role.
- Hands-on experience with telecom invoice processing auditing and dispute resolution.
- Working knowledge of fixed telecom services UCaaS platforms and Microsoft Teams Voice.
- Experience with ServiceNow or equivalent ITSM platforms including workflow design and form configuration.
- Proficiency in DID/number management and telecom inventory practices.
- Strong analytical skills with attention to detail and a structured approach to problem-solving.
Preferred
- Familiarity with telecom vendor management porting processes and carrier operations.
- Experience with cost optimization analysis and contract/rate benchmarking.
- ServiceNow certifications or formal ITSM training.
- Exposure to TEM platforms (e.g. Tangoe Calero Sakon).
#LI-SM1
Whats in it For You
Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities whether caring for family giving back to the community or finding time to refresh and reset. This builds upon our flexible work arrangements including work from anywhere for up to 8 weeks per year empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow lead and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation two company-wide Mental Health Days off access to the Headspace app retirement savings tuition reimbursement employee incentive programs and resources for mental physical and financial wellbeing.
Culture: Globally recognized award-winning reputation for inclusion and belonging flexibility work-life balance and more. We live by our values: Obsess over our Customers Compete to Win Challenge (Y)our Thinking Act Fast / Learn Fast and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental Social and Governance (ESG) initiatives.
Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice truth and transparency. Together with the professionals and institutions we serve we help uphold the rule of law turn the wheels of commerce catch bad actors report the facts and provide trusted unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal tax accounting compliance government and media. Our products combine highly specialized software and insights to empower professionals with the data intelligence and solutions needed to make informed decisions and to help institutions in their pursuit of justice truth and transparency. Reuters part of Thomson Reuters is a world leading provider of trusted journalism and news.
We are powered by the talents of 26000 employees across more than 70 countries where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity accuracy fairness and transparency are under attack we consider it our duty to pursue them. Sound exciting Join us and help shape the industries that move society forward.
As a global business we rely on the unique backgrounds perspectives and experiences of all employees to deliver on our business goals. To ensure we can do that we seek talented qualified employees in all our operations around the world regardless of race color sex/gender including pregnancy gender identity and expression national origin religion sexual orientation disability age marital status citizen status veteran status or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
Learn more on how to protect yourself from fraudulent job postings here.
More information about Thomson Reuters can be found on .
Required Experience:
IC
About Company
Thomson Reuters delivers technology with purpose — empowering professionals to make faster decisions, gain sharper insights, and deliver greater impact.
