Telecaller

Key Responsibilities:

• Handle inbound and outbound customer calls in a professional manner
• Resolve customer queries complaints and requests in real-time
• Provide accurate information about products services or processes
• Maintain call quality and meet performance metrics (AHT CSAT etc.)
• Document customer interactions in CRM systems
• Follow company guidelines scripts and compliance policies
• Escalate complex issues to the relevant departments when necessary
• Build positive relationships with customers through effective communication

Required Skills & Qualifications:

• Excellent verbal communication skills (English)
• Strong listening and problem-solving abilities
• Basic computer knowledge and typing skills
• Ability to handle pressure and manage time effectively
• Customer-centric mindset with a positive attitude
• Minimum qualification: Graduate

Preferred Qualifications:

• Prior experience in BPO / Call Center / Customer Service (voice process)
• Familiarity with CRM tools
• Experience in handling international/domestic voice processes

Required Experience:

Exec