Telecaller
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Experience Required:
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Job Summary
Job Title: Tele caller Operations Support
Location: Kirti Nagar New Delhi
Salary: INR 180000 INR 300000 per annum
Employment Type: Full-Time
About our client:
Our client is a fast-growing fintech company offering services such as Domestic Money Transfer (DMT) AEPS Bill Payments POS Machines CMS and other digital financial solutions. We are looking for a confident and customer focused Telecaller to support our operations team and ensure smooth communication with customers and partners.
Key Responsibilities
Calling & Customer Communication
Make calls to customers retailers and channel partners
Explain company products like DMT AEPS Bill Payments POS etc.
Follow up on pending documents KYC and operational requirements
Operational Support
Coordinate with the operations team for onboarding and updates
Collect and update customer/partner information in the system
Issue Resolution
Identify customer concerns and escalate when required
Ensure proper follow-up until resolution
Reporting
Maintain daily call records feedback and follow-ups
Share updates and insights with the operations team
Requirements
Experience
6 months to 2 years in telecalling / customer service / telesales
Fintech or banking experience is a plus
Education
Preferred: Graduate
Skills
Good communication skills in Hindi (basic English is a plus)
Confident and customer-friendly approach
Strong follow-up and coordination skills
Basic knowledge of fintech services (preferred)
Why Join Us
Work with a growing fintech company
Learning and career growth opportunities
Supportive team environment
Incentive
Required Skills:
Responsibilities: and maintain the CRM system including user administration data quality control and customization to meet the companys evolving needs. and implement CRM strategies and workflows to optimize customer engagement acquisition retention and loyalty. with cross-functional teams to gather and analyze customer data identify insights and recommend actionable improvements to enhance the customer experience. and report on key CRM metrics such as customer acquisition conversion rates and customer lifetime value providing regular updates to stakeholders. opportunities to leverage CRM data for targeted marketing campaigns personalized communications and upselling/cross-selling initiatives. regular data cleansing and reduplication activities to maintain accurate and up-to-date customer records. training and support to end-users ensuring they understand how to utilize the CRM system effectively and maximize its capabilities. up to date with industry trends and best practices in CRM recommending innovative strategies and technologies to enhance our CRM capabilities. with IT teams to troubleshoot and resolve technical issues related to the CRM system ensuring minimal downtime and smooth operations. a thorough understanding of the companys products services and target market to effectively align CRM strategies with business objectives.
